Work History

Work History
2005 - Present

Director of Operations / Project Manager

Globelink Telecom

Telecommunication infrastructure design, development and maintenance

Challenge:Increase sales, lower development costs, enhance customer relations and introduction of new technology.

Customer Relations:In a very price-competitive operation, negotiated and organized all factions

involved to produce a quality project under schedule and under budget.By coordinating with the

end user, the general contractor, and all subcontractors on the project and setting an aggressive

goal, I was able to bring the project which was 5% under our closest competitor under budget

by 10%, ahead of schedule by 10%.

Strategic Marketing:Launched a new technology to the telecommunication industry.

Spearheaded aneffort to Guerilla Market the technology to current contractors who install

this product, while monitoring the introduction by the sales force to current customers.

C0-created commission structure as well as product pricing and strategic introduction into

the market place.Once manufacturing is mechanized this will be a multi-million dollar venture.

1998 - Present

Owner / Manager

MID-PACIFIC SWEEPERS

Industrial Cleaning Equipment Distributor

Challenge:To effectively Create, Launch and Maintain a new business in a down economy in a state 

composed of 4 main and 2 very small islands.

Market Penetration:By defining key market segments and strategic account penetration, and

through tenacity and perseverance a non existing company and turned into a viable entity.New

marketing plans coupled with follow through and enhanced customer referrals resulted in a 150X

increase in volume.

Creative Marketing:Through the use of Customer Referral and Customer Machines effectively

demonstrated and marketed a complete product line Without Capital Expenditure on

Demonstrator Equipment while servicing four separate islands.

Account penetration:Through account penetration executed cross selling within customer base

to enhance Customer Satisfaction and increase Dollar volume per customer through after-market

products and services.

1991 - 2005

Owner / General Manager

Harsh Enterprises

Janitorial Service Company

Challenge:  To bring financial stability and growth to an existing janitorial service company.

Proactive Market Penetration:  Immediately evaluated current customer base, cross sold

additional services, requested referrals and implemented a new program to achieve a larger

customer base.  Through a concerted effort of cold calls, customer follow-up and intense

price negotiation grew the volume of the company from $400 a month to $12,000 a month

an increase of 3,000% in a six-month time frame.

People Management:  Historic national turnover of 300% in manpower was compounded in a

tropical setting.  Through intense employee screening, training, supervision and collaboration,

assembled a working crew of employees and subcontractors that was capable of handling our

customer base as well as intermittent construction projects of any magnitude.  Operated as

the sole cleaner for the second largest construction company on the Islands. 

1987 - 2001

Territory Manager

TENNANT COMPANY

Industrial Cleaning Equipment Manufacturer

Challenge:  Revitalize and Enhance territory sales for manufacturer.

Maximize Market Share for Manufacturer:  Researched competition, developed sales strategies

and tactics to gain market share. Evaluated and assessed market demographics, identified obstacles

and overcame objections to provide customers with product and services they needed and required.

Met and exceeded the needs of the customer and delivered ROI to the manufacturer. 

Time and Territory Management:  Charged with one of the geographically largest and

economically poorest territories in the Company, implemented a system to prioritize and

visit each section based on economic viability, and business population.  Guerrilla Marketing

was used to plan and penetrate the opportunities presented in each sector, while the largest

area became the least populated state in the country, personally grew the territory by 221%

over a four-year period.

1982 - 1987

Territory Manager- Equipment

BURROUGHS CORPORATION / STANDARD REGISTER

Manufacturer of Business Equipment

Challenge:  Revitalize and Enhance territory for manufacturer.

Customer Relations:  Revitalized a neglected territory and turned it into a viable entity for the

Company, regained customer confidence with persistence, tenacity and a strong work ethic. 

Through the creation of a data base and a follow- up system ensured consistent and timely client

visits of all customers on a strategic schedule.  

Innovation and Adaptability:  Creative new uses for existing equipment opened a new market

segment for mid to large grocery stores, saving one customer upwards of a $1,000,000 in service

fees with their bank, while not increasing employee work load.

Education

Education
1973 - 1978

Bachelors of Science

Monfort School of Business, University of Northern Colorado

Interest

Boy Scout Merit Badge Counselor, PADI Divemaster, Boat Captain, Scuba Diver, Boating, Fishing, Hunting, Ocean For Youth Facilitar, Wood working, Member of HOA Architectural committee.

Summary

Accomplished Sales Executive with proven track record that delivers significant value and

profit to share holders.  Customer service-focused, providing value to the customer as well as

the Company. 

Customer Acquisition and Retention

Research, analyze and quantify new prospective clients and develop strong working relationships

with key decision makers.  Proven ability to quickly establish and build rapport with clients.

Results driven with a high level of creative and innovative tactical planning skills that meet and

exceed the customers’ needs.  Optimize customer service performance by providing support

personnel with enhanced CRM training and multi level communication skills.  Initiated a 215%

sales increase with marketing performance---received recognition as a leader in the top

10% of the sales force.

Strategic Marketing Development

Developed custom programs, strategies and initiatives to address specific challenges in the

marketplace.  Thoroughly investigated competition to understand and know their products as

well as their sales people.  Instituted Guerilla Marketing ideas and concepts to reach large

sectors of market for deeper penetration.  Managed project costs through proactive budgeting

and staunch cost control monitoring.  Initiated a 150X increase in sales volume over a 7 year

period.

Team Management and Leadership

Recruited, developed, directed and led by example crews of various size while embodying and

encouraging project pride and customer satisfaction.  Stake Holder management philosophy

generates individual buy-in on initiatives and projects, while ensuring a quality finished product. 

Equally effective managing 1099’s as well as direct personnel.  Use of online meetings as well

as personal mentoring to enhance development of end results.

Written and Oral Communications

Highly skilled, persuasive communicator who interacts with internal department heads to

implement solution based policies.  Professionally trained with experience in conducting sales

presentations, seminars and group meetings with high-level participants.

Certifications

Certifications

U.S. Merchan Marine Officer

United States Coast Guard
Apr 1996 - Present

Dive Master

Professional Association of Diving Instructors