Timothy Arthur

Education

Education

Work History

Work History
2004 - Present

IT Director

http://www.synecor.com
  • Proactive management of IT staff, policies, and resources.
  • Delegate areas of responsibility to IT team members, actively assist when needed.
  • Provide semi-annual evalutation and growth opportunities for IT team members.
  • Examine and streamline data and voice services to maximize company productivity and financial savings.
  • Create and manage corporate annual IT budget.
  • Create technology plan congruent with current and future corporate goals.
  • Design and manage internal PBX telephone system.
  • Design, implementation, and administration of LAN/WAN solutions connecting corporate sites nationwide.
  • Oversee current methodologies and create procedure manuals documenting crucial IT business processes.
  • Procurement, implementation and administration of Cisco routers, switches, and firewalls.
  • Design and assist with managing corporate Exchange, Blackberry Enterprise Server, and Goodlink Server.
  • Manage purchasing and inventory tracking of all PC / Server Hardware and software components.
  • Create thorough disaster recovery plans to protect valuable network data and manage backups.
  • Configuration and rollout of corporate server and client machines.
  • Implementation and administration of SolidWorks engineering design software platform.
  • Implementation and administration of Agile PLM system.
1997 - Present

PC/Mac Support Technician

Dreamscape Online, L.L.C.
2004 - Present

Senior Network Engineer

Computer Service Partners, Inc.

  • Provided contracted network engineering and project management services for¬†customers.
  • Supported customers utilizing Cisco networking, Cisco VOIP Telephone systems, Cisco¬†CallManager,Cisco Unity, MS Windows Servers, and MS Windows desktops.
  • Assisted engineering team with advanced projects and technical support.
  • Ensured customer satisfaction with timely follow-ups and expedient service.
2000 - 2003

Network Administrator

Time Warner Cable
  • Administration of large corporate domain supporting more than 600 users statewide in 17 locations.
  • Administration of Exchange 5.5 through 2003 providing email resources for more than 600 users statewide.
  • Maintained Cisco ATM network connecting office sites.
  • Designed and managed large-scale rollout of replacement computers for corporate users.
1999 - 2000

Network Architect / Administrator

WYNIT, Inc.
  • Re-designed and re-built entire corporate data infrastructure connecting 2 sales and shipping locations.
  • Managed corporate servers, user accounts, electronic commerce hosting, and data backups.
  • Designed and implemented Exchange Server 5.5 corporate messaging solution.
  • Managed corporate Goldmine server for sales account executives.
  • Provided user technical support related to network and advanced desktop issues.
1998 - 1999

Network Administrator

Production Products Company (PPC)
  • Re-designed and re-built entire corporate data infrastructure connecting 3 manufacturing locations.
  • Managed corporate servers, user accounts, and data backups.
  • Designed and implemented Exchange Server 5.5 corporate messaging solution and integrated automatic sales report generation for sales reps.
  • Provided user technical support related to network and advanced desktop issues.
1997 - 1998

Configuration Management Engineer / Network Administrator

E-Stamp Corporation
  • Managed large corporate SourceSafe database, creation and duplication of software media.
  • Designed and created commercial software installation processes using InstallShield.
  • Built application/installation components using MS DevStudio, InstallShield, and Package for The Web.
  • Closely integrated with QA Team to detect and verify status of software defects.
  • Implemented successful application build schedule, coordinating with client/server development teams.
1996 - 1997

Computer Salesman / Department Assistant Manager

Nobody Beats the Wiz
  • Managed scheduling and sales achievements of 20-member computer sales team.
1994 - 1997

Personal Computer Consultant

Blue Consulting
  • Provided desktop support for home and small office users.