Tim Stubbs

Tim Stubbs

Work History

Work History

Warehouse Operative

Electrocomponents
Computer/Senior Computer Operator Monitored Mainframe and Unix Online systems, ran Batch Suite programs. Batch job scheduling, error correcting and rescheduling. Maintenance of Backup systems. Ran and coordinated Disaster Recovery routines. Warehouse Operative & Office Roles

Team Leader

Electrocomponents
Team Leader IT Support Prince2

Support Analyst

Countrywide Surveyors
Support Analyst(2nd Line)(Contract) Support 600+ surveyors using tablet PCs(MS XP Tablet edition and bespoke applications), 112 live offices with 300+ staff using various PC h/w, s/w and Operating Systems(DOS to MS XP), Novell Netware inc. servers. Utilising remote control s/w. Backup administration.: Substitute for Service Delivery Manager and/or Technical Support Team Leader in matters of escalated issues(severity 1+2) maintaining communications at all levels including Senior Management, coordinating across teams and 3rd parties for swift resolution. Analyzed existing systems and practices. Created documentation and procedures for supporting and administering tablet, laptop and desktop PCs and both Novell and Windows servers. The result of this was proven improved support infrastructure.

Technical Support Analyst

Bakkavör
Technical Support Analyst(2nd/3rd line) Support Europe wide business(20, 000 employees in 66 factories) by remote admin and site visits. Backup administration, antivirus and telephony/Blackberry(BES) issues were included.: Substitute for Service Delivery Manager and/or Technical Support Team Leader in matters of escalated issues(severity 1+2) maintaining communications at all levels including Senior Management, coordinating across teams and 3rd parties for swift resolution. Managed and documented invaluable input into company adoption of ITIL practices. Secondment to Application Support Team primarily to examine and improve communication across support teams resulting in greater focus on customer service. Project managed physical incorporation of dept. of 10 to a non-integrated site. Over seeing technical solution, liaising with managers, company IT and 3rd parties

Analyst

Bakkavör
Technical Delivery(Project) Analyst(3rd line) (Feb-Dec 2008) Technical solutions and delivery, technical projects-acquired businesses integrations and major company wide upgrades and rollouts. Provide advice and deliver 3rd line support.: Delivered project to outsource Email security(AV and Anti SPAM) to hosted managed service, including determining provider, price negotiation, rollout, documentation and handover(to support team). Ran lesson's learnt review so that project management procedures could be improved. Project managed site(acquired business) integration desktop rollout(150+ devices), PCs built to business standard, incorporating ad hoc applications, in conjunction with data restructure with minimum impact to production.

Infrastructure Support Analyst

AB Agri
PC and Infrastructure Support Analyst 2nd and 3rd line support to all business units, specialising in VIP support. Including remote support to satellite sites, home users and overseas(Russia, China). Conducted multiple site surveys(150+) personnel, providing 100% accurate data facilitating major upgrade/standardisation project. Substitute for IS Services Manager in matters of escalated issues(severity 1+2) maintaining communications at all levels including Senior Management, coordinating with the application team for speedy resolution. Introduced and documented use of VPN client(AT&T) incorporating GINA(Graphical identification and Authentication) to improve support to overseas personnel.

Trainer

Self Unlimited
IT Support and Trainer(assistant manager) 2nd and 3rd line support to countrywide business-a charity supporting adults with learning difficulties-supporting over 1000 employees countrywide with a comprehensive variety of hardware, software and OS. Including site visits and remote support. Implementation, configuration, rollout and training of brand new web based care management software system. Over 1000 employees full personal details in an online database(from paper based). Over 100 new users trained in online rotaring, HR and client database(from largely paper based systems and non-IT personnel). 100% successful completion of rollout/training project within strict time frame. CRB checked and passed. Established business agreements with several independent and chain hotels resulting in savings of over£ 1000(in my employ) with future discounts in place.

It Manager

Annuity Line Ltd.
IT Manager Manage, support and strategies for all IT and telephony related areas to a financial business of 50+ users using Intel systems with MS W8(. 1), W7, XP, Office 2010, 2013, Exchange 2010,. Net framework based web portals in a Server 2008 R2 environment. All strategic hardware is HP. Manage and maintain telephone system(50 SIPP trunks, Splicecom) ensuring all calls are recorded and permanently archived and instantly accessible. Hands on support for all day to day IT and telephony issues, office moves, new starters. Maintain business relationships with 3rd parties for major IT projects and implementations. Brand name change; Managed name and phone number changes for the whole business. Thorough documentation of all IT processes and procedures. With the Operations Director, create a plan for IT underpinning of proposed future business expansion-recommendations for virtualisation, increased redundancy and disaster recovery-all to within extreme strict budget. Plans formally agreed over three phases. Implementation of above-phase one; Highlight and secure 3rd party partner(Kelway), procure and install h/w(expand HPc7000 enclosure), install VMWare ESXi 5.1, Symantec Backup Exec 2012, propose, configure and implement robust backup strategy, test and document. Manage(with 3rd party Virgin Media) installation of 10Mb backup fibre into the building. Implementation and maintenance of site wide CCTV system.

Network Manager

United Learning
IT Network Manager To manage the IT technical team and provide IT support to staff within United Learning offices ensuring systems are maintained and supported to the highest standards. To provide advice to other technical teams within United Learning schools. 150+ users in 2 main offices, plus 2 satellite offices. schools

Education

Education

Edmunds College

Skills

Skills

Resolution

BUDGETS

IT Support

Building

DISASTER RECOVERY