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Achievement Summary

  • Managed business transformation and technology projects:

    • New Grafton Correctional Centre, PPP, NSW Government, build and deploy a 1700 prisoner maximum and minimum security prison. Responsible for all aspects of security and communications systems  plus operational process matching.
    • KPN Telecom, Intelligent Networks solution, scoping, development and deployment of software solution into the Operational Support System and integration with other management systems, reporting and API integration with IN transmission and switching network. This project utilised the TMF-TMN/IN frameworks for the provision of it's services.
    • Telecom NZ, TMN Network Management System for national transmission network. Managed the scoping, negotiation and deployment of the network based solution. Integration with equipment, mediation and signalling and legacy SCADA networks.
    • Victoria Police, scoping, negotiation and management of the integrated Learning management system for all levels of standard and secure training into restricted and secure networks.
    • While with Catalyst IT was responsible for the closing and customer commercial negotiations with in excess of 25 clients over a 2 year period. Common tasks performed were: requirements scoping, commercial negotiations, development and infrastructure architecture, software development and operations teams, deployment, operational support and ongoing customer management. Project management methodology varied based on customer requirements but ofter a hybrid approach of waterfall (traditional) methodology and agile development techniques utilising Kanban.
      Some customers include: Toll Logistics, Victoria Police, Open Universities and their subsidiaries, Alfred Hospital (Vic), University of Queensland.
    • Security projects while with World ID Verification (WIDV), included scoping, architecture, API and other software development, deployment and support for a variety of customer types to ensure, identity verification through facial biometrics and other real or near real-time identity verification methods. In addition developed AML/CTF capabilities to support financial, legal and government agencies with their legislated requirements both in Australia and globally. Researched, tested, selected and negotiated commercial agreements with a range of security industry providers to incorporate their technologies into the WIDV solution.
      Designed, built and deployed a global solution within 12 weeks, which was then extended with a rolling test and enhancement program. The development solution was ISO 9003, 27001 and PCI-DSS compliant. Instituted while at WIDV ISO 9000, 20000 and 27001 accreditation programs.
  • Sourced and developed key partner relationships to deliver innovative and profitable solutions to clients
  • Business development, bid process and client acquisition plus support
    Financial management (targets, budgets and purchase delegation)
    Internal process improvement, focus on profitability
  • Customer Management; Federal and State Governments, Enterprise & Business, Schools and Universities
  • Commercial Contracts development, negotiation and management
    Partner Management Agreements: including Negotiation and support
    R&D Grants management
  • Standards based process implementation, ISO 20000 / 27001 / 9000, ITSM, ITIL, COBIT 5, Agile, Prince2
  • Recruiting, Staff Mentoring and Development

Work experience


Services Manager, Security & Communications

John Holland

Designing and implementing Australia’s largest correctional centre for all security levels and prisoner types covering all aspects of security (electronic and physical) and communications networks, telecommunications and their managements and integration and interworking.. 

Managing numerous design consultants and sub-contractors for the various phases of the design and build of this greenfield correctional facility, which is currently going to be the largest prison in Australia. 

Responsible for the interaction with client and partners for the requirements, designs, plans and sign offs as part of this Public Private Partnership (PPP) engagement. 

Commercial engagement, budgeting and selection for contractors and sub-contractors for all aspects of the solution set for PPP NorthernPathways.


Chief Operating Officer

World ID Verification Pty Ltd

This role for this start up company is to build sustainable capability for this new organisation by:

  • Defining the the business strategy and develop the subsequent product, solution and support strategy; the scope, the implementation, deployment and support plans
  • Apply ISO, NIST, COBIT 5 and PCI-DSS frameworks for the organisation, including the development of appropriate documents and registers
  • Ensure 3rd party development products complied to the relevant frameworks, particularly ISO 2700x for the identity application developed and deployed on suitable cloud infrastructure
  • Develop Job specifications and employment processes
  • Establish working financial payment gateways and manage the transaction flow
  • Create and manage all operational procedures, including risk and governance and oversee and report on their execution
  • Find, negotiate and contract all 3rd party suppliers and other partners
  • Liaise with CEO on strategy and client execution with solution set
  • Build communications strategy and platforms for marketplace engagement
  • Liaise with solution marketplace, stay abreast of technical solution issues which would affect strategy and advise and adjust accordingly
  • Develop and manage operational and development budgets
  • Manage internal and external teams, up to 60 local and remote staff on two continents
  • Develop case studies and white papers to support business strategy

Government Pursuits Manager

Minter Ellison
  • Develop and grow Government business through relationship development, strategic engagement and opportunity pursuit
  • Change internal culture to support more than a Partner led model for new and follow up business
  • Achieved the winning of the first business ever for the company in securing the engagement of Brisbane City Council
  • Led the pursuit teams to establish period panel contracts with Dept of Defence (CASG), ACT Government (Insurance Group)
  • Established an engagement vehicle aimed at Defence as a strategic communications initiative and achieved buy-in from all internal stakeholders

General Manager

Catalyst IT Australia Pty Ltd
  • Established a series of frameworks for business development, software development, infrastructure and support services following relevant ISO 2000, 3000, 4000 and 9000 guidelines
  • Transitioned development teams from Waterfall to Agile methodology to improve customer satisfaction and internal KPI’s
  • Achieved securing 14 new customers and an increase in organisation size from 14 to 37 people dispersed over three geographic regions, including Federal Government, state government agencies, enterprise and small and medium size clients with values ranging from $20,000 to in excess of $2m over 1-2 year contracts terms.
  • Established relationships with key customers and suppliers, negotiating contracts and deliveries to time and budget KPI’s
  • Enhanced HR policies and procedure for the management of staff and contractors
  • Responded to and wrote tender and other commercial documentation
  • Prepared and delivered R&D Tax Concession submission material
  • Had P&L responsibility for all projects, internal people development, travel and accommodation
  • Developed and delivered strategic marketing communications material and conference presence as well as social media
  • Managed the PMO, Development, Support & Infrastructure teams

Managing Director, Australia and Regional Director

The KIX Consulting Group & Actel Consulting (Hong Kong)
  • Provided a range of services:
    • Interim Executive Management
    • Management Consulting
    • Software Development Services
    • Programme Management Outsourcing
    • Commercial Representation
    • Bid Proposal Writing and Response Assessment/Evaluation
    • Bid responses
    • Process Framework development and implementation
    • Board and Chairman positions help on Trade & Commerce entities
    • Worked in two startup companies, including venture capital raising
  • Clients segments:
    • Telecommunications
    • Sport
    • GEOspatial
    • ICT
    • Logistics and Manufacturing
    • Open Source Software Development

Business Development Executive

  • Formed the Client Relationship Management solution team
  • Managed the supplier relationship with our Vendor
  • Developed internal stakeholder management for the introduction of the new software applications
  • Took the solution to the Australian market

Client Executive

DMR Consulting, Fujitsu
  • Led the business development activities for Telecommunications, Call Centre and related sectors
  • Worked with the Business Process Engagement team in process optimisation for clients in target sector
  • Developed internal stakeholder management for the delivery of sold services
  • Took the solution to the Australian market

Global Marketing & Sales Director

Objectif Pty Ltd
  • Focus on large telecommunications companies operating in the Intelligent Network and Operational Support System environment (early smart systems)
  • Drove the global marketing and selling of these solutions to customers such as Optus, KPN Telecom (Netherlands), Belgium Telecom and U.K. operators
  • Managed channels and partner relationships
  • Featured in BRW on Australian Business doing business offshore
  • Worked in taking this company public with the owners and was the first software company of its type to achieve a market capitalisation of over $1bn
  • Established Objectif as the first Cisco software solutions partner internationally

Variety of Product Manager, Project Manager, Marketing Manager roles

Nokia Telecommunications

Positions held in Finland 1990-1995, Australia & NZ 1995-1998



John Holland 

Professional Development

Health, Safety and Environment

Standards and Quality

"White Card"

Mandatory Management, WHS, Bullying, Harassment, Business Conduct


Bachelor of Arts in Military Studies

UNSW - Royal Military College, Duntroon

Double Major in Economics


MBA - open

University of New England

Project Management

Nokia, Unisys, Catalyst IT

Internal & External Courses covering traditional and Agile based project management training


ISO Skills 9000, 20000, 27000 / ITIL / ITSM

Catalyst IT, World ID Verification, Department of Defence

Training in the use and deployment of various ISO methodologies for projects, developments, strategy and organisational change


International Cyber Conflicts

State University of NY

Terrorism & Counter Terrorism

Universiteit Leiden, The Netherlands

Sales & Negotiation Skills

Nokia, Siemens Nixdorf, DMR, Fujitsu, Unisys