Tim Nass

  • Grand Haven MI
  • 616.299.4091
  • tim.nass@gmail.com

IT Manager

Summary

Experienced IT Manager with proven ability to lead and develop a team of IT professionals.  Twenty years working in IT, including consulting, marketing, and management.  Self-motivated and results driven. Deeply devoted to team success.  Trusted to make well-reasoned and critical decisions.  Able to quickly identify the larger picture in a crisis, and adept at building consensus toward a resolution. 

Professional Experience

Work History

Sep 2011 - Dec 2015

IT Director / Sr. Systems Engineer

H&S Computer Consulting

Provide  leadership and technical expertise for a growing IT consulting company.  Establish a vision and strategy in order to achieve company goals. Develop new products and services.  Lead team in marketing, sales, and implementation of services.  Attract and retain talent needed to grow and support the business.  Meet with board members to report status and gain consensus on company goals and direction. 

  • Increased the customer base in the Grand Rapids and outlying areas by more than 80%.  Total revenue from this area now accounts for 68% of total annual sales.
  • Developed Managed Services programs that introduced monthly reoccurring revenue. This now comprises more than 35% of annual service revenue.
  • Doubled revenue in my first year of management.
  • Recognized as fastest growing division two years in a row.
  • Lead in the process of acquiring and retaining talent required to grow the business from a one-person company to a seven employee Managed IT Services Provider.
  • Established a help desk and ticketing system to provide efficient and effective support to clients.
  • Increased service efficiency by developing a team focus on Problem Management utilizing ITIl methodology. 
1999 - 2011

IT Systems Engineer

CPW IT Solutions

Provided IT consulting and services for a wide range of clients and industries.  Developed and maintained marketable cloud services.  Directed and supported other employees as a mentor and subject matter expert.

  • Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.
  • Increased profitability of product sales by Developing marketable solutions utilizing low cost Linux and Open Source Applications.
  • Ensured ongoing customer satisfaction by maintaining a high level of availability and security for online services.
  • Improved transparency and accountability of service department by Implementing  CRM and ticketing system.
  • Increased service delivery efficiency by developing third party  tools and applications that provided convenient remote and automate support.
  • Built and maintained IT systems that continually received high level of customer satisfaction.
1995 - 1999

IT Systems Technician/Sales

Auto-Wares

Provided hardware and software support for retail stores throughout Michigan, Indiana, and Ohio. Performed occasional sales and marketing duties.  Reviewed application effectiveness  with clients and colleagues and contributed in application change management.

  • Provided technical service and consulting for a wide range of customers.
  • Conducted education and training seminars.
  • Developed application integration to help provide easier installation of application, and application updates.

Education

Education

Courses in Business Administration

Western Michigan University


Courses in Computer System Engineering

Western Michigan University


Courses in Philosophy

Western Michigan University