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Exceptional experience in business transformation and large-scale global project management.

History of turning around under-performing projects and delivering on time and on budget.

Innovative and results-driven leader who constantly seeks new and creative ways to solve complex challenges and optimize business success. Proven track record of taking large-scale IT initiatives from concept to successful launch. Strong leader with talent for hiring, training and inspiring diverse and top-performing teams. Particularly successful leading large, cross-cultural teams and international projects. Received multiple performance awards.


Work experience


Sr. Director Technology HR Transformation


Promoted to lead technology for 4-year business transformation project. Accountable for researching, identifying, negotiating and procuring technology solutions and/or appropriate partners for a new US HR service delivery organization supporting the world’s 18th largest workforce. (The platform will ultimately scale to support 420,000 employees around the world). Lead team of 4 primary technology and implementation vendors and control a project procurement budget of $5 million.

  • Successfully advocated for SalesForce Service Cloud, overcoming significant internal resistance and identifying platform that has been so successful it is now being considered by numerous other departments throughout the company.
  • Implemented service center case management tool on time and budget, with 40,000+ calls handled in the first year.
  • Improved efficiency and customer care by leading the implementation of softphone and automated screen population product using computer telephony integration.
  • Negotiated contract at 50% lower than budgeted costs, implemented seamless integration with SalesForce in just 3 months, and is set to pay for itself in just 18 months.
  • Identified optimal call recording and quality monitoring system which is currently being implemented; developed strong ROI justification with full return in just 3 years.
  • Ensured high user adoption of new Intranet portal for frontline employees by conducting extensive user research including live focus groups and company-wide survey. Collaborated with external consulting firm to produce high-level portal design.


Sr. Director Global Content Management and Application Development


Initially appointed to lead international web support team (public and intranet sites) as a result of prior success in the US and Canada. Subsequently assigned additional responsibility for North America application development team. Challenged to bring consistency to highly fragmented web presence, to establish solid governance, and to create sound content management practices. Led total group of 52 employees and managed $9M budget. 

  • Replaced fragmented and inconsistent web presence with cohesive global network of public-facing websites across 40 countries and 16 languages.
  • Established international IT team with members in the US, UK, Belgium and France.
  • Selected and led implementation of global content management system that improved branding and allowed local teams to populate sites with relevant, fresh content.
  • Launched pilot UK website in half the time normally required by building and leading nimble team; delivered high quality website in 3 months instead of the usual 6.
  • Implemented first standard, global Intranet platform utilizing repeatable processes that ensured minimal resources were required to launch in each of the 40 countries; led team to work effectively with communications departments around the world in order to ensure efforts were aligned.
  • Drove implementation of cutting-edge search platform for Intranet sites, achieving a widely recognized technological breakthrough.
  • Transformed under-performing North American development team by assessing all projects, realigning resources, adjusting timeframes and setting clear expectations.
  • Eliminated employee turnover (previously at high levels) and began meeting all project deliverables within 3 months of taking over.

Director Information Technology E-Business Development


Managed team of 10 providing support to the company’s public-facing web sites and employee intranet within North America. Challenged to revamp dysfunctional intranet site and to instill focus and direction into team that lacked both.

  • Worked closely with communications team to reinvent the intranet; created user-friendly, informative site by utilizing UX measurement technology, and reduced costs 60% ($3M over 5 years) by renegotiating existing licenses and bringing hosting in house. Improved adoption by over 50%.
  • Turned around team performance, ensuring that all projects were delivered on time and within budget.
  • Eliminated silos between IT and business leaders by creating one cohesive task force that became a global model for intranet success.
  • Devised content governance model including style guidelines; employee satisfaction with the Internet grew each year as a direct result of this change.




The Pennsylvania State University

Quantitative Business Analysis


Professional Scrum Product Owner

Professional Scrum Master

Salesforce Certified Service Cloud Consultant


SalesForce Certified Administrator


ITIL v3 Foundations