Tiffany N. Roberson, MBA, MSHA

  • Silver Spring MD

Program Manager & Healthcare Administrator 

Work History

Work History
Jan 2008 - Feb 2015

Cosmetologist/ Wellness Programs Manager

Independent Contractor 

Key Responsibilities:

Provide technical services and develop long-term relationships with regular clientele in a center providing hair and skincare services, cosmetic dermatology, plastic surgery, acupuncture, physical therapy, therapeutic massage, and dietetic services.  Developed health marketing initiatives for physicians and technical service providers to educate patients/clients and increase utilization of therapeutic treatments and prevention plans.  Privately trained by national and international health and beauty brands to achieve sales goals via product demonstration and client needs analysis. Assisted in maintaining administrative tasks such as manual and computerized scheduling, inventory management, vendor relations, staffing, and training. 

Selected Accomplishments:

  • Increased total utilization of services by creating cross-promotions and patient/client incentives
  • Reduced operating costs by 12% by streamlining operational processes
  • Implemented electronic data management of scheduling, billing, and patient/client records; increasing data efficiency 20% in 12 months
  • Collaboration with Whole Foods Markets to create “You Are What You Eat… Even at Work” in which 20 participants lost a combined 515 pounds in 6 months.
Aug 2012 - Feb 2015

Program Manager, CVD Prevention & Health Marketing

Bon Secours Health System, Inc.

Key Responsibilities:

Identify and develop strategies for target populations to reduce premature mortality and disability associated with Heart Disease (CVD). Create and edit culturally competent health literacy information and disease management education tools. Provide case management services. Facilitate primary care coordination to develop evidence-based infrastructures for sustainable change. Help monitor and analyze program compliance requirements and performance evaluation. Collaborate with quality teams to update policies and processes. Serve as a representative and provide assistance to local, and state organizations to gain cooperation and mitigate challenges. Provide technical advice and assistance in managing, and evaluating grants, cooperative agreements, contracts, and other awards to support special projects.

Selected Accomplishments:

  • Reduced by 15% - CVD risk factor prevalence of obesity, hypertension, diabetes, smoking, substance abuse, asthma, poor mental health, substance abuse, and social determinants.
  • Reduced by 10% - Preventable Emergency Department visits and hospitalizations with collaborative implementation of the Patient Centered Medical Home (PCMH) approach.
  • Reduced by 10% - Unnecessary costs of treating patients with CVD.
  • Lead and developed a team of 30 community health workers, interns, and volunteers while maintaining a safe and quality-driven environment for patients.
  • Increased by 50 - Number of primary care professionals, paraprofessionals and community health workers represented on WBPCAC’s care teams.
  • Formed successful partnerships with multiple diverse constituents that served as the foundation for community-based interventions.
  • Developed a successful multimedia campaign targeted to community members with or highly at risk of CVD.
Jan 2005 - Mar 2007

Account Manager

MBNA/Bank of America

Key Responsibilities:

Liaised with Risk Management Department for portfolio credit scoring and risk management. Qualify and refer customers for retail banking services. Prepared call reports and recorded customer profiles. Provide financial management and borrowing consultancy.

Selected Accomplishments: 

  • Increased new borrowing and non-borrowing clients by 100% in 2 years
  • Contributed to outstanding loan losses of less than 4% with strategic risk management
May 2004 - Jan 2005

Special Operations Manager

The Walt Disney Company

Key Responsibilities:

Assisted in establishing program standards, and subsequent launch of the “Disney Magic of Healthy Living” Program. Helped develop strategies for marketing/promotion, education, and communication as they related to special programs and events at the EPCOT theme park. Served as liaison, committee member, or similar point of contact with internal and external partners.  Helped manage and allocate a multi-million dollar operational budget.

Selected Accomplishments:

  •  Assisted in planning and execution of special annual programs and events with attendance of over 4 million

  •   Responsible for operations and marketing efforts in the highest rated corporate sponsored attractions

Education

Education
Aug 2012 - Aug 2013

M.S., Healthcare Administration

University of Maryland

Executive leadership preparation for positions in a broad range of health services organizations including hospitals, health systems, physician group practices, health maintenance organizations, long-term care facilities, consulting firms, and insurance companies.

Aug 2010 - Aug 2012

M.B.A., Master of Business Administration

University of Maryland

Theory and application of business and management principles. 

Feb 2007 - Dec 2007

Provider Certification, Cosmetology & Wellness

Aveda Institute

Cosmetology, esthiology, and wellness training based on Ayurveda, the traditional holistic system of medicine and surgery from India. Current licensure in MD, DC, VA, & NY.

Aug 2000 - Apr 2004

B.S., Marketing/International Business

Florida State University