Tiffany Mac Farlane

  • Indianapolis IN

Summary

Highly enthusiastic customer service professional with 6+ years of cash handling and customer service experience. Solid team player with an optimistic, positive attitude.

Highlights

  • Exceptional customer service    
  • Cash dispenser/register operation
  • Currency and coin counter
  • Sales expertise
  • Excellent communication skills
  • Organized
  • Strong work ethic
  • Reliable
  • Team player

Work History

Work History
Apr 2007 - Present

Homemaker/Girl Scout Co-leader

Sparked creativity and imagination by helping children discover new things each Girl Scout meeting.  Modeled appropriate social behaviors and encouraged concern for others. Promoted good behaviors by using the positive reinforcement method. Worked as a team player in conducting meetings. Collected and managed payments for trips and yearly dues.

Shopped for groceries handled bill payments and other household finances. Handled incoming and outgoing correspondence, including mail, email and phone calls. Maintained household inventory and cleaning schedules.

Feb 2004 - Apr 2007

Pharmacy Tech

Sams Club Pharmacy

Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Verified patient data and billing information. Strictly maintained customer and patient confidentiality.  Provided friendly customer service at prescription drop-off and pick-up counters. Executed cash transactions quickly and accurately.

Jul 2002 - Feb 2004

Customer Service/ Membership Desk

Sams Club

Processed merchandise returns and exchanges. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Maintained adequate cash supply in cash drawers in multiple checkout stations.  Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Efficiently answered multi-line phone. Opened and managed membership accounts. Cross-trained and provided back-up for other departments.  

Oct 2000 - Jul 2002

Customer Service/ Cashier

Sears

Responsible for ringing up and processing returns for customers in a timely manner and guaranteeing high level of customer service. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Maintained adequate cash supply in cash drawers in multiple checkout stations. Excelled in exceeding daily credit card application goals. Efficiently Answered multi-line phone system. Expressed appreciation and invited customers to return to the store. Guaranteed positive customer experiences and resolved all customer complaints.Communicated all merchandise needs or issues to appropriate supervisors. Stocked and rotated inventory regularly.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.

Education

Education
Aug 1996 - Jun 2000

Highschool Diploma

Valley Lutheran Highschool

College Prep

References

References

Available upon Request