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Summary

 Experienced Front Desk Hotel Agent, specializing in customer service and communications.  Ability to create and maintain excellent hospitality. Work well under pressure, in fast a paced environment. Successful and creative problem solver.

Work experience

Nov 2007Apr 2008

Telemarketer

Dial America

Making sale calls

Selling magazines

Proffesionally handling any irate person 

Customer service

Communicating extremely well 

Feb 2004May 2006

Front Desk Ageent

Sheraton Cleveland Airport

Checking guests in and out

Notifying every guest of the "Sheraton service promise".

Highest level of customer service at all times

Making/changing reservations

Using switchboard

Working with the guest to help resolve any problems they might have

Fixing mistakes immedietly 

Compensating guest acccordingly 

Unerstanding and compassionate to the "distress"  guests the airlines sent over

Reffering places to go and/or things to do in the Cleveland area, being personable with each guest

Being very familiar with the Cleveland area

Working with other people/ establishments that are in the hospitality business

Mar 2010Sep 2015

Bartender

Time Warp

Making/ serving drinks

Working register

Handling credit cards

Stocking coolers 

Communicating with patrons

De-fusing problematic situations

Closing down bar

Jul 2006Mar 2007

Front Desk Agent

Embassy Suites

Checking guests in and out

Making and changing reservations

Proficient in microsoft word/ excel

Guest services 

Creative problem solving

Communicating courteously and professionally

Ensuring every guest was more than satisfied with their stay

Night Audit reports

Referring out of town guests on local restaurants and attractions 


Education

Oct 2012Sep 2013

Not completed/ Paralegal

Miami-Jacobs Career College

I attended Miami-Jacobs for 1 year. Although I did not finish, I am currently researching any classes and/or programs that are benefecial to my goal and interest in hotel hospitality. 

Intro to law

Business law

Keyboarding

Researching pt1 

Researching pt2

Psychology

Jan 2009Mar 2009

Certified Mixologist

Cleveland Bartending School

 How to appropriatley mix drinks

Memorized over 120 mixed drinks

Liquor license requirements 

Warning signs that a customer has had too much to drink

Make and garnish drinks correctly and fast

Skills

Customer Service

 Easy to communicate with

 Personally caring how a customer is treated 

 Caring about others

 Understanding

 Relatable

 Go above and beyond for each guest/cusytomer

 Creative problem solving

 Attention to detail