Experienced Front Desk Hotel Agent, specializing in customer service and communications.  Ability to create and maintain excellent hospitality. Work well under pressure, in fast a paced environment. Successful and creative problem solver.

Work experience

Work experience


Nov 2007 - Apr 2008
Dial America

Making sale calls

Selling magazines

Proffesionally handling any irate person 

Customer service

Communicating extremely well 

Front Desk Ageent

Feb 2004 - May 2006
Sheraton Cleveland Airport

Checking guests in and out

Notifying every guest of the "Sheraton service promise".

Highest level of customer service at all times

Making/changing reservations

Using switchboard

Working with the guest to help resolve any problems they might have

Fixing mistakes immedietly 

Compensating guest acccordingly 

Unerstanding and compassionate to the "distress"  guests the airlines sent over

Reffering places to go and/or things to do in the Cleveland area, being personable with each guest

Being very familiar with the Cleveland area

Working with other people/ establishments that are in the hospitality business


Mar 2010 - Sep 2015
Time Warp

Making/ serving drinks

Working register

Handling credit cards

Stocking coolers 

Communicating with patrons

De-fusing problematic situations

Closing down bar

Front Desk Agent

Jul 2006 - Mar 2007
Embassy Suites

Checking guests in and out

Making and changing reservations

Proficient in microsoft word/ excel

Guest services 

Creative problem solving

Communicating courteously and professionally

Ensuring every guest was more than satisfied with their stay

Night Audit reports

Referring out of town guests on local restaurants and attractions 



Not completed/ Paralegal

Oct 2012 - Sep 2013
Miami-Jacobs Career College

I attended Miami-Jacobs for 1 year. Although I did not finish, I am currently researching any classes and/or programs that are benefecial to my goal and interest in hotel hospitality. 

Intro to law

Business law


Researching pt1 

Researching pt2


Certified Mixologist

Jan 2009 - Mar 2009
Cleveland Bartending School

 How to appropriatley mix drinks

Memorized over 120 mixed drinks

Liquor license requirements 

Warning signs that a customer has had too much to drink

Make and garnish drinks correctly and fast



Customer Service

 Easy to communicate with

 Personally caring how a customer is treated 

 Caring about others



 Go above and beyond for each guest/cusytomer

 Creative problem solving

 Attention to detail