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Customer Service
Excel at providing customers with fast, friendly, and professional services.
Microsoft Access
Type 81 words per minute with 0 errors
Microsoft PowerPoint
Microsoft Excel
Microsoft Word


2008 - Present Volunteer 4H Creative Crafts ages 4 - 19

Work experience

Sep 2009Present

Special Services Coordinator


Type 81 words per minute with 0 errors

15 plus years of Customer Service experience

Ability to recall and greet customers by name

Able to travel to different work locations as deemed necessary

Able to diffuse difficult situations involving customers by providing an acceptable outcome for all parties involved

Help clients understand the unemployment process in order to receive their benefits

Enjoy working with a wide diversity of individuals

Provide strict confidentiality to both customer and employer

Work collaboratively with several agencies, including but not limited to, Department of Human Services, Human Development Commission, Community Mental Health, and several local school districts

Microsoft Office Applications, Excel, Word, PowerPoint, Access and Outlook

Jul 2003Dec 2008

Data Entry/Customer Service

Crazy Mountain Imports

Basic Accounts Payable/Accounts Receivable

Answer 10 line phone system

Enter every single order that came into the office whether by fax, phone, website, or through the Sales Reps

Access website in order to retrieve orders and credit card information

Mailed welcome letters to new clients weekly

Processed customer returns and credits

Accepted customer orders over the phone

Provided Sales Reps with current information regarding status of merchandise

Helped to implement a new scanner system in order to receive orders in a timely and effective method from on the road trade shows

Had several customers who would only speak to me and requested my services

Ability to look up location of containers and expected arrival date of merchandise


Aug 2000May 2003

Receptionist Diploma

Baker College