Skills

Skills

Customer Service

Excel at providing customers with fast, friendly, and professional services.

Microsoft Access

Typing

Type 81 words per minute with 0 errors

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Interest

2008 - Present Volunteer 4H Creative Crafts ages 4 - 19

Work History

Work History
Sep 2009 - Present

Special Services Coordinator

ThumbWorks!

Type 81 words per minute with 0 errors

15 plus years of Customer Service experience

Ability to recall and greet customers by name

Able to travel to different work locations as deemed necessary

Able to diffuse difficult situations involving customers by providing an acceptable outcome for all parties involved

Help clients understand the unemployment process in order to receive their benefits

Enjoy working with a wide diversity of individuals

Provide strict confidentiality to both customer and employer

Work collaboratively with several agencies, including but not limited to, Department of Human Services, Human Development Commission, Community Mental Health, and several local school districts

Microsoft Office Applications, Excel, Word, PowerPoint, Access and Outlook

Jul 2003 - Dec 2008

Data Entry/Customer Service

Crazy Mountain Imports

Basic Accounts Payable/Accounts Receivable

Answer 10 line phone system

Enter every single order that came into the office whether by fax, phone, website, or through the Sales Reps

Access website in order to retrieve orders and credit card information

Mailed welcome letters to new clients weekly

Processed customer returns and credits

Accepted customer orders over the phone

Provided Sales Reps with current information regarding status of merchandise

Helped to implement a new scanner system in order to receive orders in a timely and effective method from on the road trade shows

Had several customers who would only speak to me and requested my services

Ability to look up location of containers and expected arrival date of merchandise

Education

Education
Aug 2000 - May 2003

Receptionist Diploma

Baker College