Customer Accounts Representative
American Honda Financial Services
Early collections for accounts less than 30 days past due.
Gained excelleint collection experience while reinforcing and improving customer service experience.
Responsible for treating all customers with a high degree of customer service while meeting daily objectives.
Learned in depth information about collections, auto loans, financing in general, and credit implications.
Developed excellent note taking skills for the purposes of maintaining/improving account information integrity and aiding company/customer relations for future interaction; this meant making sure all phone numbers were valid on the account, asking for additional numbers, verifying addresses, assessing problems and working out solutions to solve future account delinquency, consulting customers on how to solve their delinquency issues, handling extension/deferral cases as well as due date changes, properly handing insurance total loss cases, death of a customer cases, and other account maintainence cases. Handling previously stated responsiblities and more while making sure the customer has a positive experience when dealing with Honda Financial