Thomas Roberts

Work History

Work History
Oct 2009 - Present

Customer Accounts Representative

American Honda Financial Services

Early collections for accounts less than 30 days past due.

Gained excelleint collection experience while reinforcing and improving customer service experience.

Responsible for treating all customers with a high degree of customer service while meeting daily objectives.

Learned in depth information about collections, auto loans, financing in general, and credit implications.

Developed excellent note taking skills for the purposes of maintaining/improving account information integrity and aiding company/customer relations for future interaction; this meant making sure all phone numbers were valid on the account, asking for additional numbers, verifying addresses, assessing problems and working out solutions to solve future account delinquency, consulting customers on how to solve their delinquency issues, handling extension/deferral cases as well as due date changes, properly handing insurance total loss cases, death of a customer cases, and other account maintainence cases.  Handling previously stated responsiblities and more while making sure the customer has a positive experience when dealing with Honda Financial

Apr 2007 - Aug 2009

Route manager, Sales Representative

Trugreen

Responsible for meeting sales goals as well as seeking out and scheduling new customers for Trugreen's lawn-care service and provided customers with basic service needs, expectations and standards.

Serviced customer properties as well as being responsible for meeting all production goals and quality of service expectations.

Responsible for diagnosing various lawn and horticultural problems and providing a solution as efficiently and effectively as possible.

Responsible for handling a variety of customer service issues including customer retention, service satisfaction.

Successfully executed field sales supervisor responsibilities and expectations which include managing a small sales team daily, ensuring the team meets their goals as well as personal goals, and coordinating team to effectively market target areas. 

Neighborhood Marketing Representative of the year for 2007.

Developed advanced customer service/sales techniques and ability to provide excellent service on a consistent basis both over the phone and in person.

Jun 2006 - Apr 2007

Sales Representative, Group Sales Director

Catamount Enterprises LLC

Responsible for performing effective home presentations to customers as well as providing basic customer service.

Promoted to Group Sales Director and was responsible for coordinating a sales team to effectively market target areas..

Responsible for tracking sales representative activity and training new sales representatives on a daily basis

Developed strong office management skills as well as group management.

May 2002 - Jan 2006

Support Staff/Support Staff Supervisor

Fitzgerald Automall

Dealt with public and addressed their concerns as well as ensuring that the service departments run cleanly and efficiently for three of twelve Fitzgerald dealerships

Learned excellent social and customer service skills, learned about ISO 9000 rules, procedures, their application to a dealership, and helped prepare the dealership for ISO 9000 certification inspection

Promoted to Support Staff Manager, developed small scale management skills, worked with management personnel on a consistent basis, learned great management skills on how to direct and coordinate a support staff team, and developed work schedules for a future team of support staff, provided company with four years of hard work and dedication

Education

Education
Aug 2002 - May 2006

Bachelor of Arts and Sciences

University of Delaware

Skills

Skills

Spanish

Computer Skills

Sales

Customer Service

Summary

-Customer Service Specialist with 7 years of experience.

-Sales Representative with 3 years experience both over the phone and in person.

-Bachelors of Arts and Sciences with a major in Anthropology a Minor in Biology and a Business Certificate.

-Excellent personal and professional skills.

Objective

To obtain a position that will enable me to use my strong customer service skills, educational background, and ability to work well with people.

Interest

Art (sketching and painting)

Sports (most sports in general, ran indoor and outdoor track in high school)

Music (trumpet, played in both high school jazzband and marching band)

Other outdoor activities (Fishing, hiking and camping)

Tabletop strategy games

Video games

Computers