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Thomas Kirk

Voting Equipment Technician at Tarrant County

Work experience

May 2010Present

Voting Equipment Technician

Tarrant County
Provide technical assistance and act as liaison for election officials. Perform maintenance, testing, preparation, training, delivery and return for both early voting and election day equipment. Provide assistance in inventory of all election equipment, components and supplies.
Sep 2004Jul 2008

Specialist - Network Operations

Verizon Communications

Provided 24x7 Technical Support for Verizon’s FTTP/FiOS network as a technical reference for Network Technicians, collaborated with Vendors, evaluated new software code revisions, performed network software upgrades, wrote documentation, wrote ISO 9000 work instructions, and any administrative tasks needed.

 

  • Resolved countless data and voice impacting situations by managing the combined resources of the various groups involved (Network Technicians, Central Office Technicians, Field Technicians, and Vendor Technical Support when needed), thus restoring 100% customer service with the least amount of service disruption time possible.

 

  • Tested newly installed Tellabs DMAX1120 and Motorola AXS2200 Optical Line Terminals as per the current Test and Acceptance Procedures.

 

  • Trained 16 technicians to perform the Test and Acceptance procedure for the Juniper ERX 1440 router, resulting in 57% of the National Data Network Creation Group being qualified to perform the procedure.

 

  • Coauthored initial Test and Acceptance Method of Procedure for the first Motorola AXS2200 Optical Line Terminals deployed in the network.

 

  • Trained 8 technicians with 1 to 6 months of experience (47% of the National Network Management Center) on platform hardware, known issues, and MOPs

(Method of Procedure) for the Tellabs DMAX1120 Optical Line Terminal, enabling them to troubleshoot the network skillfully.

 

  • Responsible for the scheduling of acceptance testing for new Optical Line Terminals in the Central Offices. Coordinated availability for testing between Tier 2 Support, Vendors, Vendor Managers, and Central Office Managers. Testing met due date required 100% of the time.

 

  • Created a test equipment inventory encompassing all national locations, resulting in antiquated/unused equipment (39%) being removed from inventory and all other equipment being calibrated accordingly.

 

  • Inventoried and loaded software on 16 new laptops, then organized best cost national distribution to the team.

 

  • Provided technical support for my team’s laptop software problems.
Sep 1998Dec 2003

Network Technician - Data Services Center

Verizon Communications/Bell Atlantic

Answered customer service calls, monitored alarms for the network, troubleshot Frame Relay data switch network issues, tested 56k and T1 Frame Relay circuits, performed software upgrades, and trained new technicians.

 

  • Member of team created specifically to service high profile customer using Alcatel Newbridge 36120 and 36170 data switches. Ability to learn different platform quickly and troubleshoot it effectively led to my promotion to Specialist.

 

  • Mentored by Senior Specialist and assigned position with team dedicated to repeated trouble (chronic) resolution because of expressed desire to expand troubleshooting proficiency and 100% task completion history.

 

  • Performed as Temporary Administrator (TA) in the absence of my supervisor. Managed customer escalations and ensured that high priority service issues were being worked appropriately.

Education

Associate of Arts

Tarrant County College