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Thomas Whitaker

  • Flat 8, 110 Buccleuch Street, Glasgow
  • 07746597332


Self motivated, flexible and adaptable, with an excellent and varied range of abilities and over eight years of experience in a fast passed customer facing role. I have a proven track record for inspiring, developing and leading teams to achieve challenging goals at high standards across many departments; domestics, operations, maintenance, catering and training. Able to give exceptional customer service through excellent communication skills.

I am currently looking to expand my knowledge and experience into a new career that will not only challenge me but also develop my knowledge and potential further.

Work History

Jul 2014Sep 2015

Centre Manager


Having overall accountability for the well-being, safety and security of all guests and staff. Manage and motivate teams to deliver and perform at the highest of standards to achieve excellent customer service. My team was awarded an in-house award for centre of the summer by maintaining excellent customer feedback.

Main duties:

  • Managing, motivating and focusing a staff team to effectively deliver company standards
  • Preparing weekly reports
  • Running client, management and staff meetings
  • Continued development of the site and programme to entertain guests
  • Maintaining accurate financial records
  • Recruiting, training and appraising staff
  • Monitoring and reviewing staff and centre performance on a regular basis
  • Getting feedback and capturing data from customers

Experience, Skills:

  • Leadership
  • Communication
  • Project management
  • Problem solving
  • Finance and administration
  • Stock management
  • Operational management
Feb 2012Jul 2014

Office Manager


Overall responsibility for the smooth running of the office. Making sure that all office systems are managed and maintained, including Staff Recruitment Files; Stationery Log and Stock Checks; Uniform Sales; Petty Cash; Staff and Client Programmes.

  • Communication to and from centre and head office
  • Creating and developing client programmes to meet their needs
  • Writing reports based on feedback and observations
  • HR related duties such as: Time sheets, Holiday, Training and Sickness

A flexible and adaptable working attitude was required as it was sometimes necessary to fill a variety of other roles such as, maintenance, training, cleaning, catering and supervising.

Experience, Skills:

  • Organisation
  • IT skills
  • Time management
  • Self motivated with the ability to work on own initiative and as part of a team
  • Cash Handling
Nov 2011Feb 2012

Customer Sales Colleague


Ensuring customers enjoyed a great experience, by answering their queries and asking the right questions to find the prefect product to suit there needs. Connecting with customers and understanding their needs, sharing  knowledge and bringing products to life through demonstrations.

Experience and Skills:

  • Identifying sale opportunities
  • Till operation
  • Sales and marketing
  • Product knowledge
Mar 2008Nov 2011

Activity Instructor

Xplore (Kids Klub, KG Adventure)

Instructing, coaching and supervising groups of all ages in team building and adventures activities, It was essential to have a confident, flexible and positive approach to work as it was necessary to be available for a variety of situations and task at any time of the day.


  • Securing all facilities when not in use and in the evenings
  • Keep all areas of the site clean, tidy and presentable
  • Be on call throughout the evening in case of emergencies
  • Log, issue and supervise the use of all company equipment

Experience and Skills:

  • Team Work
  • Customer Service
  • Problem solving


Sep 2007Sep 2009

Outdoor Adventure (BTEC Level 3 Extended Diploma)

Shuttleworth College

Course focused on education in sport.

Feb 2011Nov 2011

NVQ Level 3 Customer Service


The qualification covered the principle of customer service including how to meet customer expectations the importance of appropriate behaviour and communication techniques.

Mar 2008Present

NGB and In-house training.


Governing body and in-house qualifications in outdoor adventures sports and first aid.

Areas of Expertise

Text Section

References available on request.