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Thomas Grech

Customer Relations and Financial Administration.

Summary

Financially trained with full-time experience in a busy office environment holding the responsibility of managing and resolving company complaints through omnichannels. 

Education

Upper Shirley High School

01/20092014-11

GCSE

I managed every year at school with100% attendance. This shows that I am extremely punctual and determined. Time management and attendance is a key skill I have shown to have learnt from an early age and is something this is very important in every day life. 

Grades:

Physics: B B, Chemistry: B B, Biology: D D, English Language: B, English Literature: D, Religious Education: C, Citizenship: C, Design and Technology: D, Maths: C, Physical Education: C, French: D, History: D, Geography: B D. 

Barton Peveril Sixth Form College

20142017

A-levels

My main subject choice was Sociology, this course really helped my understand societies diversity in depth and see all aspects of life from a strictly objective perspective, this is a key skill in professional and every day life. 

The use of IT/Computing in everyday life is increasing greatly and becoming more crucial, meaning; having the understanding of this is a key skill. I have programmed and designed websites using code and physically built computers during this course so have greatly extended upon what I had already known a lot about. this also means that i am very proficient at the entire 'Microsoft office' Applications and Word processors and can use them proficiently; with ease. 

Grades:

Sociology AS: B, B

Sociology A2: C, D

Geography AS: C, E

English Language AS: D, E

IT/Computing (AS&A2): Level 3 Distinction*

Law (AS&A2): Level 3 Distinction*

Work Experience & Skills

Shirley Junior School

20132013

Classroom Assistant

During the school holidays, I volunteered for work experience, to shadow a Primary school Teachers' Class and help out if needed. I was delighted to find out that the staff had entitled me to far more responsibility than expected. I covered a lesson, read the children books and generally helped all the children with their lessons. 

Halo

01/201408/2015

Events Hospitality

For over a year, I had worked in Events Hospitality; for Halo in St. Mary's Stadium. During this job I acquired a range of skills; such as politeness, punctuality, professionalism and precision. My role within this job was to organize the rooms of which conference events would be held in. This involved working in a team and occasionally taking the lead role in the group and helping others. The venue has a very prestigious reputation so maximum quality and precision was required when arranging the rooms. As well as this, during the events- I served drinks and meals, helped meet everybody's requirements and assisted in closing down the events. 

Euro Car Parts

12/201501/2017

Sales Adviser

Euro Car parts is an extremely rapidly expanding company; this means it has a big customer intake and therefore is very busy and demanding on its staff. With this said, I managed to handle the pressure of this very well and strive to achieve the targets I had been set. I worked largely in complaints, meaning I had to stay composed and polite in order to deliver a satisfactory solution for both parties. This has given me great confidence in resolving situations politely and with ease. I mainly worked on the telephones so have brilliant telephone etiquette. When needed, I also helped out in the warehouse when this was required; meaning I am flexible and keen to help wherever possible. 

John Lewis

11/07/17Present

Customer Relations and Financial Admin

This job role is to resolve and assist in John Lewis Southampton's financial queries and general complaints. This is both face to face with customers, and through telecommunications. This is in a busy office environment working with a number of diverse colleagues and clients. I also use a wide range of computer system applications in this role, including 'Salesforce' and Excel. I am proficient in adapting to these systems and I have become efficient and grown an expert knowledge in the usage of them. I have also earned the title of 'Connex Lead' during my time within the business. This means, I lead and manage the team of which deal with the complaints systems, and I am the Branch expert at the complaints system knowledge. 

I am the first point of contact and resolution to any complaint within the company, meaning I have adapted to being extremely versitile in my problem solving skills. I am expected to make sure every customer complaint is dealt with to the best possible extent, and the customer remains happy. This can be challenging, as complaints within a company this large can differ greatly, but I find with reasonable thinking and rationality I can determine this most appropriate and satisfactory outcome. 

I also handle financial queries regarding our Partnership Mastercard Credit Card (PMCC). I am very knowledgable in this field and always stay professional and compliant when assisting a customer. I am also expected to handle the in store VAT redemptions and Exports, meaning that I reimburse the VAT for any customer who is a resident outside of Europe or lives in the channel Islands. I am very numeral, and very much enjoy this part of my job role. 

I am responsible for the application process and production of PMCC's. Compliance is key in this procedure, as a result of breaching compliance could be wounding for myself and the company. I am regularly assessed (every 3 months) during this application, meaning I cope well under pressure and always excel in these assessments. 

I am also trained and work in the Bureau De Change. The Bureau deals with 30+ currencies and is extremely busy. This means I have to remain focused throughout my shift. I am an extremely systematic and methodical individual, which especially shows in this role. My currency reconciliations are always correct and I have never made a mistake, which is very much appreciated by my employer and team.

References

Euro Car Parts

James Calder

Euro Car Parts General Store Manager

[email protected]

02380783855