Thomas Chapman Jr

  • Dale City Virginia

Customer Service Coordinator                          Parts Responsible Person

Summary

Resourceful Customer Service Coordinator with 16 years in inventory management. Versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service.

Parts Responsible Person versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service. Successful 16 year career in transportation industry.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Work History

Work History
Aug 1999 - Present

Customer Service Coordinator

Ryder System, Inc.
  • Oversee scheduling for the day-to-day activities of 20 transportation employees.
  • Coordinate with outside vendors to expedite repair of important downed units.
  • Evaluated operational records and make scheduling adjustments to maximize efficiency.
  • Monitor department performance data to identify and avoid potential risks.
  • Forecast manpower requirements based on daily workload and company targets.
  • Contact customers prior to delivery to confirm and coordinate delivery times.
  • Cross-train and provide back-up for other customer service representatives when needed.
  • Guarantee positive customer experiences and resolve any customer complaints.
  • Responsible for helping customers in a timely manner and guarantee a high level of customer service.
  • Resolve customer questions, issues and complaints.
Aug 1999 - Present

Parts Responsible Person

Ryder System, Inc.
  • Operate powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
  • Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Successfully interact with customers and vendors to expedite part orders.
  • Compile weekly reports and records for managers.
  • Manage parts inventory balances accurately.
  • Keep abreast of rapidly evolving technology.
  • Stock and rotated inventory regularly.
  • Effectively manage departmental expenses to stay within allocated budget.
  • Effectively communicate with team members to maintain clearly defined expectations.

Education

Education
Sep 1994 - Jun 1998

Diploma 

Gar-Field High School, Woodbridge VA

Training in Call Center Technology
Three years of Car and Truck Mechanics

Highlights

      • Inventory management
      • Employee development and management
      • Expense control
      • Materials accountability
      • Inventory tracking
      • Scheduling
      • Marketing savvy
      • Team management
      • Focused on customer satisfaction
      • Talent development
      • Sharp problem solver
      • Courteous demeanor
      • Inventory control familiarity
      • Customer service expert
      • Invoice processing
  • Diagnostics knowledge
  • Customer service-oriented
  • Safe driver
  • CPR certified
  • First Aid certified
  • Vendor management
  • Cost reduction
  • Training and development
  • High customer service standards
  • Service solutions expert
  • Strong problem solving ability
  • Troubleshooting skills
  • Proficient in customer account software
  • Seasoned in conflict resolution
  • Forklift certified