Application administrator level 3
IBM Brno, Czech Republic
Focal point for one of our major customer, I was troubleshooting and solving issues on a wide range of applications running on UNIX or Windows : ETL, Dollar Universe, CODA, etc...
Beside of the BAU tasks as implementing changes and resolving incidents, I was leading RCA (Root Causes Analysis) to find solution and avoid recurrent tickets. According to the result or the investigation I was proposing to the customer some workaround or new solutions.
In order to make skill transfer more easy toward newcomers, I provided them trainings and improved our technical documentation.
Working as developer, I was writing scripts to automatize the time-consuming or recurrent tasks.