- Interpersonal skills Customer service management
- Coaching team members
- Witness soft phone system
- Complaint resolution Centre View
- SAP mail order/catalog system
- Avaya phone system
- Microsoft Word
- 4 Ellis Rd Enfield CT
I am a polished professional customer service representative. Highly motivated and results driven with excellent organizational skills and a positive enthusiastic work ethic.
I am experienced in many aspects of call center operations as well as an experienced customer care professional who monitors and supervises the performance of team members. I have ability s to create a service-oriented and professional working environment by executing necessary duties. I have knowledge of all reporting aspects, communications technology and terminology as well as organizational procedures. Accomplished in areas which involve consumer transactions, responding to inquiries received via telephone or email, web orders, up selling product, providing exceptional customer service and process improvements as you will read on my resume.