Download PDF

Work experience

Nov 2008Present

IT Director & Program Manager

Director, Telemedicine Technology Solutions Nov, 2010 – present

  • Establish new telemedicine technology service line for Mercy Technology Services., including standard solutions, project intake processes, and project management. 
  • Work with clinical leaders to develop multi-year telemedicine roadmap, and budget expectations to meet it.
  • Program Manage all telemedicine projects.  Optimize infrastructure components, reuse key learnings, organize IT teams for delivery, monitor common risks, and connect clinicians working on similar uses of this technology.  Primarily a Cisco Tandberg video platform. 
  • Complete deployment of Mercy’s first telemedicine perinatal center, and additional outreach locations.
  • Deliver tele-headache, tele-stroke, remote-home monitoring services, hearing-impaired and language tele-translation services, tele-psych, and a growing list of additional services via telemedicine technology.  Each of these services allows Mercy to deliver healthcare to underserved areas, and optimize and extend the use of critical healthcare providers. 
  • Technology leader on the Telemedicine Operations Committee and Strategic Committee
  • Lead the cross-functional technical teams in infrastructure projects to improve telemedicine capabilities.
  • Define eight Use Cases / Service Lines for Mercy Telemedicine.  Guide Collaboration White Paper and Strategy to support strategic needs for delivering clinical services via Telemedicine.

Senior Project Manager June, 2010 – Nov, 2010

  • Project Manager to construct and delivery an off-campus clinic for perinatal services. 
  • Manage enterprise-wide deployment of vendor software for web-based nurse scheduling (approx 12,000 nurses, 18 month plan; Smart Square software).
  • Organize Nursing Strategic Plan for Nursing Leadership team.

Director, Infrastructure Application Solutions Nov, 2008 - June, 2010

  • Manage the DBA group (Oracle, SQL, Epic Cache), the Infrastructure Application Admin group (Websphere, IIS, Sharepoint, Maximo, Ruby, Quality Center, Appworx, Datastage, TIBCO, etc.), BI Operations, and Clarity Reporting teams.  Approx 40 staff.
  • Manage Business Intelligence (BI) Operations and Epic/Clarity (Healthcare Management) Corporate Data Reporting, including 370 enterprise reports.  Oversee Data Warehouse ETL/Load, Business Objects Reporting Support, Extracts, Business Objects Administration, and End User Support.  Work closely with BI Custom Development team for universe design/development. 
  • Oversee the initial set of the Epic-Clarity Meaningful Use enterprise reports. 
  • Directed management of 80 Oracle and 300 SQL Server databases, along with all Epic Cache environments. 
  • Participation in the IT Operations Council, Process Review Board, Project Methodology, and enhancements to ITIL/ITSM Change & Release Management.
Jan 2012Present

Project Manager (contractor)

Healthways International (via Zycron)

Project Manage deployment of a new health and wellness management web application, mobile application, and reporting package for Healthways International (Australia) clients and their members.  

Nov 2007Aug 2008

VP IT Services

TRC Infotek

Led startup of new IT Services division within a 20-year engineering company.  Created business plans, marketing materials, engagement model, process, and all other elements of startup division.  Hired business development manager, created sales pipeline and mailing database applications.  Created client proposals for various projects.  Targeted .NET architecture and Microsoft Solution Framework methodology.

Mar 2007Nov 2007

Project Manager / Consultant


Project Manager with local healthcare support and disease management company to implement a new product at a new client, and to create a template project plan for reuse in future implementations.

Product Manager for customization and implementation of vendor Identity Management package and centralized PC compliance data mart with management reporting, within large international tax, audit, and consulting services firm.Also acting as Business Analyst and UAT Testing Manager.  .NET architecture, custom front-end over Sun’s Identity Manager software, interfacing to SAP and other client systems.

Jun 2006Nov 2006

Technology Business Consultant


Provided system upgrade project management and process development services to a local hotel management company.Created mechanisms and captured vendor upgrade information for 50 business applications as input to annual IT budget and project planning cycle.Created methodology support tools for internal PM’s installing applications for new properties.Created mechanism and documentation related to data retention for key applications.Created a one-day class to improve the consultative skills of their internal IT Project Managers and Business Unit Liaisons.

May 2005Apr 2006

Project Director

State of Tennessee

Directed IT project for the State Department of Human Services to replace primary software applications supporting Food Stamps, TANF, Medicaid, and Child Care programs (known as the VIP project).The three-year project was estimated at $65M; the winning vendor contract was $37M of that.Outside vendor was selected, along with their framework application.Initial responsibilities included development of initial management plans, development of State team, and vendor selection and preparations.Director role was to oversee the State and Vendor teams, each of which was about 100 people.  IBM zSeries platform, J2EE architecture, Oracle database.

Mar 2004Jul 2005

Owner, President

The Mouse Pad Tech Center

Developed the concept for a computer learning center, gaming center, and internet café in Cool Springs.Project managed the buildout, opening, and operations.Evaluated and selected hardware and software.Designed various service products.Handled marketing, product development, and operations management.  Created and starred in a few TV and radio commercials.  Developed and delivered a few short training classes.  Managed the Saturday night computer game nights, attended by up to 24 kids.

Check out a few photos:

The Entry

Game Night

A Meeting in the Wifi Area

Women's Team Building Event

Sep 2000Feb 2003

Director, Application Delivery Solution Center

Selected by Sprint IT management to create and manage remote software development group with 75 resources assigned to support multiple development projects and teams in Kansas City.

Organizational Development: Developed mission and guiding principles, promoting creativity and collaboration through the use of dynamic project teams.Directed the creation of a very unique work environment, designed to enhance teamwork, innovation and high productivity.Expanded project methodology to promote effective remote development, including Agreement of Use and intermediate walkthroughs.Adapted performance management processes in support of dynamic team approach.Created four-week training camp for new team members, covering Sprint history, philosophy, tools, processes, and culture.Analyzed optimum behavioral dimensions and created related interviewing materials.Hired a team of 60+ Java and C/C++ developers over 7-8 months.Numerous public speaking engagements and newspaper/magazine interviews describing the ADSC and its approach.

Management:Managed workload using a resource pool approach.Marketed staff services and skills to Kansas City teams.Grew client list from two project/application teams to eighteen.Managed local cost center budget of $5M+ (in 2003), not including project monies for over 75,000 developer hours (10 months in 2002).Directly managed five managers; matrix-managed two additional managers (HR & Training).Used monthly metrics to monitor operational results, including budget spending, billable hours, code quality, productivity, and project load.Expanding staff capabilities drove the cross-training of 15 C/C++ developers to Java.Added a shared web development environment and testing team, supporting a blend of waterfall, agile, and RUP-based methodologies.Modified work approach to 24 x 7 support, thereby increasing team success and credibility.Implemented various programs to enhance work environment, including Community Relations Team, monthly director lunches, periodic all-hands presentations, annual team-building outings, technical certifications, and flextime.

Check out a few of the photos of the coolest software development center ever designed:

First Impressions

An Open Entry

Our Vision-Mission

The BB King Project War Room

A Breakroom for Creative Thinking

Jun 1999Sep 2000

Director, Application Delivery

Directed software delivery group of 100 resources and delivered over 35 projects in 2000.Team included project managers, business requirements analysts, vendor delivery managers, developers and operations support personnel.Applications delivered and managed included service provisioning and maintenance, network inventory management, fraud management, affiliate and private label reseller support, tower management, and product implementation.Managed 5 direct reports and directed staffing, budgets, project plans, work estimates, product approvals, customer expectations, and integrated implementation plans.  All Oracle databases under vendor packages, running on HP and Sun platforms.  All system interfaces ran through in-house developed Operational Data Layer (messaging architecture interface engine).   

Apr 1996Jun 1999

Director, Data Management

Created Data Management department in start-up company.Managed staff of 20 Data Architects and 20 DBA to maintain database models and production databases for 60 applications and 100 database instances.Led organizational development, including mission, policies and procedures for data model development and 24 x 7 database support.Converted department from consultants to employees in nine months.

Participated heavily in the development of the IT Process Framework, an in-house methodology originally based off of Method/1.Work included development of roles, standard deliverables, routes, estimating factors and templates.

Guided the implementation of BMC database tools, to ensure consistent database management processes and stable databases.Created a tool administrator position to manage licenses and installations, reducing costs and increasing consistency.

Managed the selection of a new CASE tool and transition plan to provide enhanced data modeling capabilities and improve vendor tool support.

Jul 1988Apr 1996

Data Analyst

Sprint (Long Distance Division)

Facilitated requirements gathering sessions and created data models as the data analyst for numerous Network system projects, including relational and object-oriented models.  Projects included network switch operational measurement collections, customer premise equipment design and management system, and circuit provisioning and management system.  Received several awards for project contributions, including Network Inventory Management System in 1995, 1990 and 1991 for OMHost , and 1994 for CPE.  Physical databases included DB2, Oracle, Sybase, Tandem, and Adabas, along with VSAM file systems.  CASE data modeling tools included IEF, Bachman, Silverrun, ERWin, ADW, and others.

Modeling project details:

Facilitated requirements gathering sessions and created data models as the data analyst for numerous Network system projects, including relational and object-oriented models. Received several quarterly awards the Network Inventory Management System in 1995.

Analyzed switch software and interviewed network experts to create data model for a network switch operational measurement collection system, allowing single database for trend analysis and issue resolution.  Implemented in 1990 and received 1991 quarterly award for contribution.

Gathered user requirements to create data model for Customer Premise Equipment system providing single system for CPE design and management.  Implemented in 1994 and received quarterly excellence award for participation.

Facilitated three-week requirements gathering session with twelve users; created data model of over 100 entities for Circuit Provisioning and Management project which would have provided common system for network element management and circuit provisioning to network management departments.

Interviewed numerous end users, facilitated numerous joint-application design sessions and created data models for numerous other projects over the course of 8 years.  All were used to design database and ensure information availability for applications delivered to production.

Special Projects:

Invented process for reverse engineering and data modeling VSAM file system for existing circuit provisioning and management application.  Completed data model as basis for re-engineering to a new technology. 

Co-creator of the Data Analyst Skills Assessment.  Created evaluation process and evaluated all data analysts to ensure that they were at appropriate job level.  Received Sprint quarterly excellence award in 1993.

Co-designed data analyst standard curriculum to ensure consistent training levels, an object-oriented discussion group to determine how to transition to this new methodology, and various data analyst tips and techniques documents to ensure consistency among projects and models.

Co-creator in the establishment of a model administration function and creation of central data repository to provide data model security, data usage visibility, component reuse, and impact analysis abilities. Expanded STRADIS development methodology to include Information Engineering concepts, resulting in Sprint proprietary IE-STRADIS methodology. 

Co-developed the original enterprise data model for long distance division’s first strategic information plan, providing global view of the applications and data available to company.  Received letter of recognition for contribution. 

Apr 1987Jul 1988

Strategic Data Analyst


Created strategic company-wide data model for use in systems planning, using IEF Strategic Data Modeling tool.

Apr 1984Apr 1987

Data Analyst

Farmland Industries

Updated the IBM and third-pary data dictionary for documentation of fields, files, databases, programs, and systems.

Created dynamic SAS routines against the data dictionary to determine if items had been changed or created without corresponding updates in the dictionary.

Created data model for a material safety data sheet application.


Masters of Engineering

Vanderbilt University

Managing Innovation

Technology Marketing

Technical Project Management

Independent Study:Opportunities for a Tech-Based Business in Italy

System Engineering

Theory and Practice for Managing Technology

Technology Assessment and Forecasting

Technology Entrepreneurship

Financial Management

Object-Oriented Design

Human Factors Engineering

Telecommunications Survey

Final Thesis Paper - Operational Plan for Cool Springs Life Sciences Center, an office park planned for three buildings housing life science companies and a university incubator.


University of Missouri

4 year degree stretched over 6 years by 3 internship/co-op programs.

Fall, 1981, IBM - Sales and Sales Engineering support

Summer/Fall, 1982 - US Dept. of Agriculture, COBOL Programmer

Fall/Winter, 1983/4 - US Dept. of Agriculture, COBOL Programmer

Honors Program


Technology Management
Business Planning Marketing Communications Interviewing/Hiring Team Leadership Strategic Analysis/Planning Data Modeling Systems Architecture Requirements Gathering & Management Product Roadmaps Facilitating Group Discussions IT Process Improvement Budget Analysis & Management Organizational Change Leadership & Management Project Management Program Management Portfolio Management IT Software Development Lifecycle (SDLC) & Methodology IT Balanced Scorecard & Metrics for Managing IT     MS Office  Word, Excel, Powerpoint, Publisher, Access, Outlook, Contact Manager,Visio,  Project Sharepoint for Collaboration & Document Management Paint Shop Pro (much like Photoshop) Quickbooks


Bio / Overview:

Ms. Sheehy is a skilled and experienced Program / Project Manager and Technology Director.

She has led various Information Technology technical teams in software development and infrastructure management. Her industry experience includes airlines, telecom, IT services, and healthcare. She recently responsible for organizing Mercy’s platform for telemedicine technology, integrating various systems to support telemedicine, extracting lessons learned across projects, defining common technology solutions for telemedicine projects, and overseeing telemedicine project deployments. 

She is currently working as a Project Manager with Healthways International on a web and mobile app project, delivering these for Australian clients.  

Summary of Qualifications

Experienced technology, project, and team leader.  Successful in developing strategies that define technology solutions to enable service lines and new product offerings.  Experience with senior business leadership; able to  bridge the communication gap from business concepts to requirements to design and, ultimately, deliver an elegant and useful solution.  Systems Architecture thinker who can design an integrated solution, including people, process, and technology working together.  Adept at both waterfall and agile processes, using the right blend for each organization.  Excellent team leadership, providing a strategic vision, a team identity, team cohesion, tactical plans for delivery.  Experienced at growing team leaders for future leadership.  Project Management structured planner, with successful project deliveries.

My Professional Goals: 

A senior IT leadership position, overseeing multiple projects and providing visionary and strategic leadership, managing the integration and delivery of benefits, stakeholders, resources, processes, and outcomes.

To participate in product strategy, design, development, and implementation for leading edge high-value technology.

To create and lead a highly-energized and productive IT team to deliver great results and service for clients.

To work with a team of peers, working together with vision, collaboration, and creativity, to find new and better ways that technology can make our lives, our friends and customers' lives, and this world a better place.

My Personal Goals:

A wonderful network of friends and colleagues

LifeLong Learning

Out-of-the-Box Creativity & Excellent Health

International Travel & Work (Europe)

.... and considering a PhD

Re-Learning the Piano

Forever trying to learn Italian

World Traveler

I LOVE international travel, whether for business or pleasure. 

Here's where I've been:

Australia (including Tasmania)






Italy (4 times!)

Germany (East & West)





Caribbean (various islands)

Costa Rica

My Management Mantras

  • Lead people, manage resources.
  • Keep life in balance.
  • Coach to create future leaders.
  • Set expectations; people will work toward them.
  • Help others to reach THEIR goals.
  • People own their own careers.
  • Keep your promises.
  • Treat employees as volunteers.
  • Always act with integrity, ethics and grace.
  • Practice situational management.
  • Recognize people’s potential.
  • Stand on the sidelines; celebrate their goals.
  • Suggest improvements after the ‘race’ is over.
  • Substitute compassion for stones.
  • Transcend worry; unleash vitality and strength.
  • Look for greatness in others.
  • Great trees grow from tiny seeds in rich soil.
  • Mountain-moving LEADERSHIP!


Habitat build for BUMC / Williamson County, TN, Summer, 2008

Certified Facilitator for Dove Self-Esteem Workshop for Girls, Summer, 2008

Co-facilitator of Technology Marketing Seminar (2006)

Nashville Technology Council Board Member, 2001-2004, and Chairperson, 2002-2003

CIO Council, 2000-2002

Women in Technology Tennessee, 2000 - present

Vanderbilt School of Engineering & Computer Science Industrial Advisory Board, 2000-2002

Cave Spring Park Board Member, 1992-1997; designed t-shirt, cup, magnet, and fundraisers

Christmas in October House Captain, 1993-1995

Hands On Nashville team sponsor, 2002

United Way Campaign sponsor, 2000-2002

Greatest Professional Accomplishments

Creation of Mercy Technology Services Telemedicine Technology Service Line

Mercy Maternal & Fetal Clinic - Maryville, IL (telmedicine) (2011)

Mercy Nurse Resource Management - Smart Square System Deployment (2011)

Mercy Carrie Cam's - NICU cameras for remote family visits (2011)

Mercy iMetrikus (Numera) / Epic Interface for importing patient at-home vitals from pedometers, glucometers, weight scales, and BP cuffs (2011)

Launching my own business - The Mouse Pad Tech Center (Nashville, 2004)

Earning my Masters in Management of Technology (2004)

Sprint Application Development Solution Center in Nashville (launched January, 2001)

Being a part of the launch of Sprint PCS, a national wireless carier (1996)

Development of the Sprint Long Distance Enterprise Data Model (1988)

Development of the TWA Enterprise Strategic Data Model (1987)





ITIL Foundations

Feb 2010Present

Program Management Certification (PgMP)