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Thamer Al Thaqafi

Master Student at Massey University 

Work History

May 1997Jul 2007

Branch Operation Manager

 Al Rajhi Bank 

Develop and maintain professional relationships with all customers and prepare required presentation and recommend various strategies to reduce processing costs for organization and ensure authenticity of all information.

Prepare and maintain all reports for branch such as eamployee appraisals

Collaborate with sales team to prepare schedule of all operations and track progress and assist all operations leader to resolve all issues and achieve all business objectives.

Analyze and mitigate all risks for various issues for branch operations and manage all resources and coordinate with staff to provide support to all branch operations.

Provide support to all branch operations and manage all communication with branch staff in meetings and ensure compliance to all production and finance activities.

Supervise the day to day operational functions of the branch by Review daily reports and managing the cash liquidity for both ATM and treasury. Also  ensure that all the customer and operations documents are meeting the legal standard based on the saudi Arabian Monterey agency.

 Maintain high customer service standards

Coordinate with all management trainees and perform all sales calls and organize all reservations for branch and assist to departments to resolve all customer issues. 

Resolve customer service issues

 Meet deposit growth goals
 Achieve satisfactory audit ratings


Ensure the advance of the overall  service quality in the branch and  managing the bracnh  marketing plan, setting strategies and organize the work between the branch team . 


Jan 1997Apr 1997

Auditor  in accounting departments

Jeddah Capel Company 

- Collating, checking and analysing spreadsheet data
- Examining company accounts and financial control systems
- Gauging levels of financial risk within organizations
- Checking that financial reports and records are accurate and reliable
- Ensuring that assets are safeguarded
- Identifying if and where processes are not working as they should and  advising on changes to be made
- Preparing reports, commentaries and financial statements
- Liaising with managerial staff and presenting findings and recommendations
- Ensuring procedures, policies, legislation and regulations are correctly followed and complied with
- Undertaking reviews of wages


Feb 20132015

Master of Business Studies 

Massey university - New Zealand 

i did an empirical research in  area of service management . My research is about the customer switching behavior and the role of Customer relationship management in preventing customer from switching  

Jun 2009Aug 2012

Bachelor in Business studies Major in Management -Minor Human Resource Management 

Massey University - New Zealand 

Major in Management -Minor Human Resource Management

Jun 1994Aug 1996

Diploma in Accounting 

Technical Collage in Jeddah


·      Skills of communication and dealing with customers. Also the ability to communicate with other culture and break the communication boundries 
The ability to learn new things and keep my information updated 
work under pressure 


Nov 1998Nov 1998

The Administrative and Developing Studies Center 
Nov 1998Nov 1998

Another Contact no 00966533390111

Hatime Al Thaqafi 

Sales Manager at Abdullah Hashim Co