Thamer Al Thaqafi
- Palmerston North
Develop and maintain professional relationships with all customers and prepare required presentation and recommend various strategies to reduce processing costs for organization and ensure authenticity of all information.
Prepare and maintain all reports for branch such as eamployee appraisals
Collaborate with sales team to prepare schedule of all operations and track progress and assist all operations leader to resolve all issues and achieve all business objectives.
Analyze and mitigate all risks for various issues for branch operations and manage all resources and coordinate with staff to provide support to all branch operations.
Provide support to all branch operations and manage all communication with branch staff in meetings and ensure compliance to all production and finance activities.
Supervise the day to day operational functions of the branch by Review daily reports and managing the cash liquidity for both ATM and treasury. Also ensure that all the customer and operations documents are meeting the legal standard based on the saudi Arabian Monterey agency.
Maintain high customer service standards
Coordinate with all management trainees and perform all sales calls and organize all reservations for branch and assist to departments to resolve all customer issues.
Resolve customer service issues
Meet deposit growth goals
Achieve satisfactory audit ratings
Ensure the advance of the overall service quality in the branch and managing the bracnh marketing plan, setting strategies and organize the work between the branch team .
- Collating, checking and analysing spreadsheet data
- Examining company accounts and financial control systems
- Gauging levels of financial risk within organizations
- Checking that financial reports and records are accurate and reliable
- Ensuring that assets are safeguarded
- Identifying if and where processes are not working as they should and advising on changes to be made
- Preparing reports, commentaries and financial statements
- Liaising with managerial staff and presenting findings and recommendations
- Ensuring procedures, policies, legislation and regulations are correctly followed and complied with
- Undertaking reviews of wages
i did an empirical research in area of service management . My research is about the customer switching behavior and the role of Customer relationship management in preventing customer from switching
Major in Management -Minor Human Resource Management