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Thai Do Ngoc Tram

Sense of responsibility, creativity and willing to learn Self-disciplined with ability to work under stress. Adapting to the environment quickly, dynamic, flexible

Work experience

Nov 2014Jul 2015

Deputy Director

Tan Ky Tich Limited company
  • Make project plan for implementation of new business processes and systems which include adjustment/rebuilding based on law and market
  • Responsible for building and processing control repository export or import of goods, warehousing facilities, revenue management, company's assets Follow up company's debt situation with partners and customers.
  • Designing/implementing sales plans to accommodate department goals for company products/ directing sales forecasting activities and setting performance goals accordingly to suit with products, service, contracts for company.
  • Monitor staff implementation of online marketing strategies, social networking, blog, you tube, reviews, check PR content, speeches, presentations, document translation and interpretation, editing, contents for Director
  • Keep contact out sourcers, advertising agencies, event organizers, media and partner, government Maintain activities in diplomatic relations with Partners,  Media agencies, Government, suppliers, in order to promote sales partners and company
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Coordinating with HR department to planning for recruitment, Proposing for solution, Regulation in company, issuing policies to retain good employees, working with government agencies when inspecting establishments and companies
  • Public relations expert possessing excellent project management, leadership and event planning skills with a strong background in consumer public relations.
  • On behalf of the director to sign documents related to marketing, business development director of business trips
  • Evaluation and quality assurance for the printing system designed brand, the advertising publications (department store, cataloge, name card, voucher ..) (both qualified and content) in addition to seeking support responsible for consulting work, monitoring online business strategies for new customers, existing customers and potential customers developing
  • Support the sales and marketing department in their vending activities
Nov 2013Nov 2014

Account Manager

Viet Mai Advertising Joint stock company
  • Responsible for all client communications, conflict resolution, and compliance on client delivery and revenue.
  • Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
  • Meeting and liaising with clients to discuss and identify their advertising requirements
  • working with agency colleagues to devise an advertising campaign that meets the client's brief and budget;
  • presenting, alongside agency colleagues (particularly the account manager), the campaign ideas and budget to the client;
  • working with the account manager to brief media, creative and research staff, and assisting with the formulation of marketing strategies;
  • liaising with, and acting as the link between, the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively
  • negotiating with clients and agency staff about the details of campaigns;
  • presenting creative work to clients for approval or modification;
  • handling budgets, managing campaign costs and invoicing clients; writing client reports;
  • Browse plans, project implementation programs, executive programs Event partners: activation, sampling, monitoring, negotiate in TVC, activities relating to the program advertising for partners, customers, writing, PR, media sharing / Press with other distributors Planned and negotiated media buys, including TV, radio, print and digital.
  • leads team to develop trade presentations and strong sell through system
Jan 2013Nov 2013

Marketing Manager

Nhat Hoa Industrial Construction & Trading
  • Develop strategic marketing plan specific budget ( week , quarter , year , holidays , special days ) in the direction of corporate strategy
  • Planning and looking for suitable online marketing channels and through the most effective media like Facebook , SEO , forums , forum
  • Develop a system for collecting market information , information on products and competitors , to build market segment for the product and identify target customers
  • Develop a system for collecting customer information, and provides customer care program.
  • Analyze, evaluate and report on the effectiveness of marketing programs weekly, monthly, quarterly or at the request of their               superiors unexpected
  • Management document, brochure, design and take part in plan for exhibition, PR activities.
  • Ensure activities for marketing plan
  • Report  result and management all staff
  • Responsible for evaluating marketing plan and control, supervisor
  • Prepare brochure, website , brand management, development and researching marketing, proposal ideal, creative for marketing
  • Develop and leverage partnerships to drive print PR strategies/activities for key brand
  • Creative professional with extensive project experience from concept to development.
  • Provides coaching, constructive feed back, development opportunities and recognition to direct reports and key distributor personnel as appropriate
  • oversees forecasts to ensure planning accuracy and appropriate inventory levels
Jun 2010Dec 2012

Office Manager For Branch

Lan Anh Dental Clinic
  • Monitoring the quality, quantity, cost and efficiency of the movement and storage of products
  • Checking and inspecting bill, spending everyday with receptionist
  • Improving customer service, solving and tackling for patient complaint
  • Created new processes and systems for increasing customer service satisfaction.
  • Set Up front Office and full service Managing equipment and material, tool, essential commodities, stationery Ordering and  purchasing flower in front desk, toilet
  • Lay down the procedure for maintaining day-to-day records of the company
  • Computed accurate sales prices for purchase transactions.
  • Coordinated scheduling and field and facility use with the activities office
  • Managing human resource: follow up annual leave, organizing to birthday party for all staffs, training for new staff, oriental for new comer, uniform, fire prevention..
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Planning work each month and report the results of implementing of plan
  • To schedule and executive with branches are flow activities
  • Designed training modules that implemented strategic business practices and organizational behavior training concepts.
  • Created testing and evaluation procedures. Wrote ISO 9000-level HR instructions for employee in and out processing.
  • Educated patients about proper oral hygiene and prevention of dental diseases.
  • Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services.
  • Maintain the external activities of the company with partners in and outside the company ( according to the instructions of the board of directors )
May 2009May 2010

Sales Manager

Huong Giang cosmetic company
  • Planning for marketing activities by year, quarter / season, months
  • Tactical business leader who facilitates sales, marketing and business enterprises to support corporate objectives
  • Increased monthly sales by 50% by implementing strategies to develop and expand existing customer base.
  • Developed a new customer base consisting of 5 accounts.
  • Composing documents, text files, report for Director
  • Checking all documents and text file before approving by director
  • Import & export management
  • Working with director, Team Leader in order to develop new advertise and new promotion program for customer or agents
  • Conducted activity-based analysis of business processes and made recommendations based on the findings.
  • Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient
  • Developed effective relationships with all call center departments through clear communication.
  • Implemented changes to customer service program, resulting in 80% Executed integrated advertising campaign across multiple media channels.
  • Managed the in-house advertising program consisting of print and media collateral pieces.
  • Representative of the marketing department through a team responsible for the highly multifunctional responsible for customer care tasks, spa chain management, cosmetics stores to provide a quality content available to guests clients and partners
Jan 2005May 2009

Medical Secretary

FV Hospital

·         Schedule and confirm patient diagnostic appointments, surgeries and medical consultations

·         Compile and record medical charts, reports, and correspondence, using typewriter or personal computer.

·         Greet visitors, ascertain purpose of visit, and direct them to appropriate staff

·         Interview patients in order to complete documents, case histories, and forms such as intake and insurance forms

·         Transmit correspondence and medical records by mail, e-mail, or fax.

·         Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.

·         Arrange hospital admissions for patients.

·         Communicated directly with doctors' offices via telephone, fax and email.

·         Entered new patient profiles and prescriptions into medication input software system.

·         Tested and repaired dialysis and medical testing equipment.

·         Agenda management: booking, travels, meeting, arrange hotel for VIP

·         Maintain office efficiency, plan and implement office systems, layouts, and equipment procurement

·         Making appointment for patient, telephone result for patient

·         Interpreter and translating for Korean or Singapore doctor and foreign doctor by English

·         Provided transportation, assistance and companionship to clients.

·         Administered, directed and coordinated the activities of the agency.

·         Served as liaison between management, clinical staff and the community


Oct 2013Jun 2015

Master of science Degree: Marketing & Business Management

Forts Jones University  - California - USA
Sep 2010Oct 2012

Second Degree: Business Administration

Univeristy of economics
Nov 2004Oct 2009

Bachelor of Art - major: International Relation

University of Social Science and Humanities
Oct 2003Nov 2005

Medical Secretary

university and The IFA Pierre Salvi of commerce and industry of Versailles


  • Good skills in business planning & implementation, communication
  • Strong relationship with Government, Media agencies, Partner
  • Creative professional with extensive project experience from concept to development.
  • Solid background in copy writing or/design
  • Leadership 4 years experience
  • Training  soft skill course for all staff and tackling complaint for customer

Other Training Course

2013              Certificate of Achievement Athena School

                     Video Clip Marketing

                      Email marketing

                      Shop online ( open cart )


2013           Certificate of completion VTC Online Academy

                       Art concept

2012         Certificate of School of Commerce

                    Customer Service Course


2010       Certificate of leadership for midlevel Leaders

                  L C U – Leaders corporate University                                                   


2010    Certificate of Human Resource and Office Management according to International Standards

                  Institute of Business Management Ha Noi

2007    Certificate of negotiation skill                    

                   Insitute of Economy and Management