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Work experience

December 2016May 2017

Claims Analyst

State Farm
  • To provide claims support to clients and to agents as it pertains to the book of business.
  • To provide client base implementation support to development of new lines of business for dedicated division.
  • To field inbound calls in respects to renters insurance based clients in accordance with company based implementations.
  • To field inbound calls in an effort to service client based accounts and to execute new correspondence upon clients requests.
  • To field inbound and outbound calls while maintaining the company's  integrity and core competencies.
  • To provide exceptional client base services in accordance with organizational client based interaction model. 
September 2015December 2016

Client Relations Analyst  

Assurant
  • To provide resolutions to complex  related information to ensure prompt resolution in accordance with company rules and regulations.
  • To provide escalation support to front line staff to ensure efficient case management time frames in accordance with client contracts.
  • To provide client base follow up to escalated issues  as they  pertain to the root cause analysis of client base needs.
  • To field inbound and outbound calls in an effort to provide  timely follow up to supervisory reporting requests.
  • To execute weekly and daily reporting as it relates to supervisory escalations reporting.
  • To conduct weekly and annually based meetings to coach and to implement coaching reports to ensure team metrics.  
Jun 2014Sep 2015

Customer Service Represenative

Dialog Direct
  • To field inbound calls from pharmacist in effort to reach a speedy resolution.
  • To provide excellent customer service and assist in the daily pharmacist operations.
  • To ensure that product needs where met in a clear and concise manner for the pharmacists and clients.
  • To maintain call center development meetings and to ensure metrics were met monthly,weekly, daily.
  • To troubleshoot the needs for pre- authorizations for doctors, pharmacists, nurses via telecommunication.
Jul 2013Jun 2014

Customer Service Collection Specialist

Capio Partners
  • To field inbound calls from clients in attempts to resolve delinquent accounts and to ensure payment arrangements are set accordingly.
  • To assist in the daily operations of multiple lenders in attempts to come to a mutual resolve for delinquent accounts.
  • To field inbound calls in the cal center while maintaining daily metrics.
  • To assist customers in maintaining accounts while simultaneously maintaining account integrity. 
  • To field inbound calls in a high volume call center environment while simultaneously maneuvering through multiple screens.

May 2012July 2013

Customer Service Rep.

West Asset Managment
  • To maintain excellent levels of customer service according to established guidelines.
  • To  practice collection strategies in order to achieve established goals for clientele.
  • To field inbound calls and to route them accordingly depending on the calls conversation.
  • To practice collection skills to ensure that  the business needs are meet in a concise manner.
  • To execute client based strategic reporting  in accordance with client expectations and company regulations.
  • To meet client based expectations while achieving quality assurance measures. 
  • To  perform client base follow up to ensure collection regulations have been met in accordance with federal law.

Education

Aug 2009Aug 2012

High School Diploma

Sherman High School Diploma

Graduated- May 2012