Tevin Cleveland

Customer Service Represenative

Work experience

Work experience

Customer Service Represenative

Jun 2014 - Sep 2015
Dialog Direct

To field inbound calls from pharmacist in effort to reach a speedy resolution

To provide excellent customer service and assist in the daily pharmacist operations 

To ensure that product needs where met in a clear and concise manner for the pharmacists and clients

To maintain call center development meetings and to ensure metrics were met monthly,weekly, daily

To troubleshoot the needs for pre- authorizations for doctors, pharmacists, nurses via telecommunication

Customer Service Collection Specialist

Jul 2013 - Jun 2014
Capio Partners

To field inbound calls from clients in attempts to resolve delinquent accounts and to ensure payment arrangements are set accordingly

To assist in the daily operations of multiple lenders in attempts to come to a mutual resolve for delinquent accounts..

To field inbound calls in the cal center while maintaining daily metrics.

To assist customers in maintaining accounts while simultaneously maintaining account integrity. 

To field inbound calls in a high volume call center environment while simultaneously maneuvering through multiple screens.

Customer Service Rep.

West Asset Managment

To maintain excellent levels of customer service according to established guidelines

To  practice collection strategies in order to achieve established goals for clientele

To field inbound calls and to route them accordingly depending on the calls conversation

To practice collection skills to ensure that  the business needs are meet in a concise manner.



High School DIloma

Aug 2009 - Aug 2012
Sherman High School Diploma