Customer Service Represenative
Jun 2014 - Sep 2015
To field inbound calls from pharmacist in effort to reach a speedy resolution
To provide excellent customer service and assist in the daily pharmacist operations
To ensure that product needs where met in a clear and concise manner for the pharmacists and clients
To maintain call center development meetings and to ensure metrics were met monthly,weekly, daily
To troubleshoot the needs for pre- authorizations for doctors, pharmacists, nurses via telecommunication
Customer Service Collection Specialist
Jul 2013 - Jun 2014
To field inbound calls from clients in attempts to resolve delinquent accounts and to ensure payment arrangements are set accordingly
To assist in the daily operations of multiple lenders in attempts to come to a mutual resolve for delinquent accounts..
To field inbound calls in the cal center while maintaining daily metrics.
To assist customers in maintaining accounts while simultaneously maintaining account integrity.
To field inbound calls in a high volume call center environment while simultaneously maneuvering through multiple screens.
Customer Service Rep.
West Asset Managment
To maintain excellent levels of customer service according to established guidelines
To practice collection strategies in order to achieve established goals for clientele
To field inbound calls and to route them accordingly depending on the calls conversation
To practice collection skills to ensure that the business needs are meet in a concise manner.