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Work experience

Oct 20092015

Audit & Research Specialist

Select and review Coops (Sagicor clients payments files) ; applying grades to individuals who process these files in order to track accuracy of productivity and research and correct anomalies in the processing of these payments.  I lead the discussions regarding the automation of these payments.  I provide assistance when there are problems with listings and payment received from various clients.  I initiate and follow-up on discussion to automate the reconciliation process with respective organizations via MS Access.  The automation of coops from a manual to a database run group is an ongoing project that entails the use of MS Access and Excel.

Sagicor Life Jamaica

Oct 2006Oct 2008

Coop Collector

Collect payment from clients and process payments in an accurate and timely manner. Collect cheques and listings from delinquent clients and do follow ups for overdue payments and make arrangement necessary to make account current. Collect and deliver relevant forms from Customer Service and deliver to the various ministries while assisting with the generation of automated deductions for clients.

Sagicor Life Jamaica


Coop Processor

This function required me to reconcile and process salary deducted payments on a timely manner this included the investigation of exceptions identified during reconciliation process and implementing corrective actions;  also the updating of computer records with changes and pay outstanding bills. I also provided information for internal & external customers in regards to these payments.

Sagicor Life Jamaica Limited


Branch Clerk

I had to monitor and update all record of the branch's production figures. Create process and, settle Insurance Application. Provide inventories & stationery supplies for the branch provide support staff for 24 agents. This included doing queries and investigative analysis reports, providing technical support for agents with laptops. Providing secretarial duties upon request.  Draft proposals upon request for agents and clients.  Provide accurate responses to queries for internal and external clients. Monitor and file all incoming and outgoing policy contracts for the branch.


Infoserv Technology Institute

Jan 2006Jan 2009

Diploma in Computer Technology

Wolmer’s Boys High School

Jan 1992Jan 1999


Jessie Ripoll Primary

Jan 1987Jan 1992



Oct 2003Present

CompTIA A+ Certified Professional

University of Cambridge Local Examination Syndicate

Jun 1999Present


GCE Advanced Level

Customer Service Certifications

Feelings Course 2010

Empowerment 2011

Speed 2012

Remember Me 2013

Loyal for Life 2014