Sales Engineering Team: Worked on supporting Adwords, Adsense, Gmail, and Groups products and CSRs. Responsibilities include active development, project tracking, and UI design for multiple products. Sales Engineering Ambassador to Beijing Adwords Sales Team office, assess and evaluate engineering needs.
- Presented quarterly objective reports, weekly status updates, internal marketing material, and user
feedback to senior directors, resulting in the company-wide adoption of a highly praised support system.
- Created presentation decks and internal product pitches for review across global teams.
- Managed project timelines, key results, feature prioritization, and product evangelization.
- Facilitated relationships between customer and engineering teams to enhance operational efficiency.
- Produced internal-pitch proposals for multiple high-impact projects around improving service metrics.
- Led development teams of 3-5 engineers on multiple rapid paced engineering projects.
- Designed new customer-retention product that led to launch, resulting in a 15% increase in activity rate of
users that had inactive accounts.
- Architected backend for company-wide on-screen presentation scheduling platform that rolled out across
main campus and key global offices.
- Implemented automated review system resulting in a 300% increase in efficiency for AdSense.
- Reduced headcount need for customer support team by 40 full time equivalents over 3 quarter.
- Mentored incoming engineers and created official team mentorship program.
- Maintained team onboarding documentation and training process..
Senior Web Engineer
- Selected as the first team ambassador to Beijing sales office to build cross-border team relationship .
- Developed lead-generation software with projected revenues of $200MM over 36 months.
- Built extensive batching system for managing advertising campaign creative assets.
- Identified new opportunities for workflow optimization through merging top level systems.
- Designed new interface for advertiser support platform that increased usage efficacy by 200%.
- Increased customer satisfaction for problem resolution via online forum by an estimated 30%.