- Hartland US-WI
Directed the HomMed business through a major evolution: expanded product offerings and new market segments; recruited a new leadership team; developed new sales channel to support hospital/health plans; built a RMR services business; and set the industry standard for innovation.
•Accelerated business shift from CAPEX to recurring monthly revenue (RMR), growing the number of connected lives by 4X, to >16 million annual connected patient days and over 75,000 members.
•Improved operating income from -15% to >25%, hit cash flow targets in all 4 years.
•Grew sales by CAGR of 15% and RMR per connected member by >3X.
•Refined value proposition supported Novation & Magnet hospital GPO & Aetna managed service wins.
•Built new customer service team and model, improving Net Promoter Score by 4 pts over last 24 mo.
•Drove key Group Purchasing Organization (GPO) wins thru re-hospitalization reductions of >70%.
•Keyed Aetna Medicaid win by providing telehealth managed services and utilization reduction of >40%.
•Introduced industry's first FDA cleared Android, telehealth app & tablet, shortening new product cycle from 2 yrs. to 8 mo; won Frost & Sullivan product innovation award and shipped 5K units in first 6 mo.
•Pioneered Touch app platform, introducing personal/multi-client video app integrated with telehealth.
•Expanded LifeStream patient management suite, to include integrated mobile PERS and fall detection.
Strategic marketing and engineering leader for telehealth industry leading HomMed business.
•Refocused organization on segmentation and delivery of compelling value propositions.
•Developed multi-year platform strategy, introducing the LifeStream patient management SaaS suite, enabling move to RMR.
•Grew recurring monthly revenue (RMR) from <1>
•Launched Genesis DM wireless monitor, expanded supported conditions, & shipped 10K in first 12 mo.
•Outcome based value proposition enabled key health plan wins with Kaiser and United Healthcare.
•Grew UK telehealth business from $100K to $2.5M in first year; started India pilots with partner Tata.
•Along with Honeywell Security Group demonstrated integrated health and home monitoring platform.