Terry Thompson

  • Washington DC

Work History

Work History
Sep 2012 - Oct 2013

Tech Analyst

SERCO
Tech Analyst 1 yr 7 mo's Troubleshoot network problems and resolve computer system errors, issues and questions. Improve computer systems to optimize workflow, scheduling and overall operations. Responsible for customer support requests, ongoing training requirements and equipment maintenance and upgrades. Responsible for developing and managing any technical documentation on applications usage tailored to assigned operation sites documenting installation; building rapport with customers. Installed software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business. Managed call flow and responded to technical support needs of customers. Resolved technical issues in a clear, courteous and straightforward manner while demonstrating professionalism and courtesy with customers at all times. Identified and solved technical issues with a variety of diagnostic tools. Activated disabled accounts for clients in active directory. Remained up-to-date on the latest technologies and solutions applicable to company products. Function as Information Management Officer IMO) for the assigned unit
Jul 2009 - Jul 2012

Information Technology Analyst

Honeywell Technology Solutions Inc
Information Technology Analyst-3 yr 4 mo's Install software, modify and repair hardware and resolve technical issues. Provided base level IT support to non-technical personnel within the business. Managed call flow and responded to technical support needs of customers. Identified and solved technical issues with a variety of diagnostic tools. Activated disabled accounts for clients within active directory Using active directory for conducting Authoritative Restore on Server 2008 Use LDAP to examine snapshot of the Active Directory DS database Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems Installs terminal boxes and strings lead-in-wires, using electrician's tools. Demonstrated professionalism and courtesy with customers at all times. Identified and solved technical issues with a variety of diagnostic tools. Followed up with clients to ensure optimal customer satisfaction. Conducted research to address customer concerns. Working knowledge of the Server 2008 tools used for monitoring and troubleshooting Active Directory e.g. Task Manager, Event Viewer, Reliability and Performance Monitor Experience moving AD log locations by Configuring Active Directory Database Storage Allocation Routine maintenance of BAT equipment, application and peripherals such as HIIDE systems in support of theater force protection measures. Create task that, when run, creates a SQL report satisfying a filtering criteria and showing the information you selected to view from an Oracle database to produce routine reports. Biometric Toolset Administrator
Sep 2008 - Jan 2009

Information Technology Analyst

ManTech International Corporation
4 mo's Installed software, modified and repaired hardware and resolved technical issues. Demonstrated professionalism and courtesy with customers at all times. Identified and solved technical issues with a variety of diagnostic tools. Followed up with clients to ensure optimal customer satisfaction. Conducted research to address customer concerns. Working knowledge of the Server 2008 tools used for monitoring and troubleshooting Active Directory e.g. Task Manager, Event Viewer, Reliability and Performance Monitor Experience moving AD log locations by Configuring Active Directory Database Storage Allocation Routine maintenance of BAT equipment, application and peripherals such as HIIDE systems in support of theater force protection measures. create task that, when run, creates a SQL report satisfying a filtering criteria and showing the information you selected to view from an Oracle database to produce routine reports. IT Network and Communication Specialists
Jul 2007 - Jan 2008

IT Network and Communication Specialists

Triple Canopy
6 mo's) Design and implement server configurations, software structures to efficiently balance the load across available servers and other adequately secured resources Ensure fault tolerant data integrity; integrating the feed from five satellite internet service providers Establish and maintain integration and communication with mainframes, mini-computers and other LANs Setup and maintain remote satellite configurations Provide technical support for end users on a multi- platform network, which encompasses servers, remote access, fiber optic links, VoIP, VHF radio programming, workstations. Installed software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business. Demonstrated professionalism and courtesy with customers at all times. Identified and solved technical issues with a variety of diagnostic tools. Resolved problems with malfunctioning products e.g. replace/swapped CPU's, transistors, etc. Knowledge of configuring a VPN tunnel on Cisco ASA device using the Cisco Adaptive Security Device Manager(ASDM) application. Knowledge of configuring VOIP on a cisco router using the dial-peer voice command and num-exp command to configure the number expansion to support user ability to dial extension(last four).
Oct 2003 - Oct 2006

Senior IT and Communication Manager

Kellogg Brown & Root
Senior IT and Communication Manager 3 yrs BlackBerry Enterprise Server 4.0 to 4.1 SP7 Installed software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business. Managed call flow and responded to technical support needs of customers. Evaluated and responded to incoming sales leads and requests for technical support assistance. Met and exceeded company sales and productivity goals for[time period]. Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times. Identified and solved technical issues with a variety of diagnostic tools. Created cases and claims for damaged, lost or displaced packages. Resolved problems with malfunctioning products. Followed up with clients to ensure optimal customer satisfaction. Activated accounts for clients interested in new services. Remained up-to-date on the latest technologies and solutions applicable to company products. Remained up-to-date on the latest technologies and solutions applicable to company products.
Jul 2001 - Sep 2003

Information Systems Analyst

County of San Joaquin
Information Systems Analyst III 2 yrs 2 mo's Collaborate with programmers regarding structural design issues and developed trends and forecasting models for budgeting and strategic financial planning. Designed/evaluated/reviewed walkthrough sketches and data communication/manipulation analysis tailored to clients needs.
Aug 2000 - Apr 2001

Senior Benefits Systems Analyst

KLA Tencor 

• Designed/evaluated/reviewed walkthrough sketches and data communication/manipulation analysis tailored to clients needs.

• Network planning and co-ordination with other engineering sections.

• Liaison between the clients and data groups Network support Part of the core team for business process re-engineering.

• Investigated several ERP tools for automation and streamlining of the processes.

• Standardized processes for various project activities.

• Generated cost and profitability analysis of various ERP systems.

• Increased annual revenue by 100% by recommending improvements in efficiency to replacing a 30 year old legacy system.

• Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.

• Implemented user acceptance testing with a focus on documenting defects and executing test cases.

• Identified process inefficiencies through gap analysis.

•Define, design, schedule, and maintains standardized reports on the employee population using standard reporting tools.

•Provide constructive feedback and assistance to management on support processes and procedures when required

•Analyze data and consult with managers on anticipated trends, directions, and issues

•Wrote, designed and produced ad-hoc SQL queries

Aug 1997 - Aug 2000

Business Systems Analyst 

Advanced Micro Devices 

• Designed/evaluated/reviewed walkthrough sketches and data communication/manipulation analysis tailored to clients needs.

• Network planning and co-ordination with other engineering sections.

• Liaison between the clients and data groups Network support Part of the core team for business process re-engineering.

• Investigated several ERP tools for automation and streamlining of the processes.

• Standardized processes for various project activities.

• Generated cost and profitability analysis of various ERP systems.

• Increased annual revenue by 100% by recommending improvements in efficiency to replacing a 30 year old legacy system.

• Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.

• Implemented user acceptance testing with a focus on documenting defects and executing test cases.

• Identified process inefficiencies through gap analysis.

•Define, design, schedule, and maintains standardized reports using standard reporting tools.

•Manage and drive technical projects involving coordination with cross- functional teams to implement business system solutions.

•Built relationship with other key and related infrastructure staff including executive management and IT to develop process to share data and improve reporting of information real-time.

•Partner with key contributors to champion new tools for the HRIT community that streamline processes and increase productivity

Jul 1995 - Jul 1997

Senior Systems Analyst

Seagate Technology

• Network planning and co-ordination with other engineering sections.

• Liaison between the clients and data groups Network support Part of the core team for business process re-engineering.

• Investigated several ERP tools for automation and streamlining of the processes.

• Standardized processes for various project activities.

• Generated cost and profitability analysis of various ERP systems.

• Increased annual revenue by 100% by recommending improvements in efficiency to replacing a 30 year old legacy system.

• Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.

• Implemented user acceptance testing with a focus on documenting defects and executing test cases.

• Identified process inefficiencies through gap analysis.

• Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.

• Mapped process activities to desired outcomes to rectify operational inefficiencies.

• Developed wireframes, site maps and content inventories.

• Recommended operational improvements based on tracking and analysis.

• Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.

Portfolio

Skills

Skills

IT Support

Building

EQUIPMENT MAINTENANCE

Computer System

RESOLVE

MOS

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