Terri Wheelock

  • Boone, Iowa


1992 - 1996

Bachelor of Science

Iowa State University

Major: Marketing

1990 - 1992


Boone Campus

Work History

Work History
2008 - Present

Customer Service Representative

CDS Global
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Refer unresolved customer grievances to designated departments for further investigation
  • Answer questions and solve problems with digital magazine subscriptions

  • Member of an Onboarding committee to make changes in our hiring process
2000 - Present

Co-Owner of Trucking Business

J & T Trucking
  • Billing of invoices

  • Filing of fuel taxes
  • Filing of trucking permits
2005 - 2007

Customer Service Representative

Johnson & Sons
  • Answered phones

  • Assisted with Insurance quotes
  • Pulled old files to get them ready forĀ  collections
  • Prepared and delivered bank deposits
  • Distributed mail
1990 - 1997

Patient Registration and Billing Clerk

Boone County Hospital
  • Filed insurance claims with insurance companies
  • Researched old claims
  • Paging and dispatching of personnel
  • Monitoring and answering lifeline telephone system
  • Six years experience in Patient Registration along with experience with multi-line hospital telephone network
  • Admission and dismissal of in-out patients
1993 - 1994

College Work Study

Iowa State University
  • Worked for three professors

  • Performed market research
  • Assisted in compiling data for a book being written by two professors on self defense
  • Data entry of material compiled
  • Interviewed numerous people in connection with the data collection for the book



Computer Skills

  • Computer literate
  • Proficient in Windows, Microsoft Word and Works, Word Perfect, Photoshop, Google Drive and Docs, and Microsoft Excel

Community Involvement

  • Coached Little League

    • Boone, Iowa - 15 years
  • Coached ASA (Amateur Softball Association)
    • Waukee, Iowa- 2 years
    • Boone, Iowa- 4 years
  • Coached Soccer
    • Ogden Soccer Club
  • Secretary for Ogden Wrestling Club
    • Ogden, Iowa