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Terri Hupp

Office Assistant at Kensington Valley Ice House

Summary

Reputation as responsible and dedicated team player and team leader who can train and motivate fellow professionals while maintaining high standards for disciplined work habits and commitment to quality.  Proven strength in learning and acquiring new skills quickly.  Demonstrated success in establishing relationships and communicating effectively. Shows commitment to hard work and improving.

Objective

Seeking a position with a sports organization where strengths can be applied in team leadership, event promotion, marketing, game operations, and unique customer experiences. Also, offers skills in sports photography such as, action shots and general images for marketing and promotion.

Skills

Communication

Proficient in developing relationships and effectively delivering information both verbal and non-verbal.

Leadership

Experienced in motivating, coaching, and directing fellow colleagues and co-workers.

Microsoft Office

Proficient in Microsoft Excel, Word, PowerPoint, and Publisher.

Training

Ability to teach and coach co-workers.

Train employees at both McDonalds and Crown V Ranch.

Customer Service

Provide quality goods and services to customers while listening and accommodating any of their needs along with solving any problems.

Management

Supervising a diverse group of employees and keeping organized

Work experience

June 2017Present

Office Assistant

Kensington Valley Ice House

Part-Time

Responsible for receptionist and administrative assistant support along with quality service. 

Operate the skate rental service in addition to coordinating with the concession stand.

June 2017Present

Work Study: Welcome Desk

Davenport University

Part-Time

Responsible for Receptionist, Administrative Assistant support to five staff and two managers while maintaining customer service.

Jul 2013June 2017

Certified Shift Manager

McDonald's Corporation

Full-time

Coordinate Crew Trainers while managing all crew members during shifts.

Uphold quality  food , Guest service, and Training standards.

Organize and maintain data tracking.

Sept. 2016April 2017

Game Day Promotions/ Operations Intern, Ice Crew Leader

Flint Firebirds

All 34 Home Games

Responsible for all game day activities and customer service.

Coordinate the Ice Crew on all on and off-ice activities the crew was responsible for.

Jan 2013Jun 2013

Unpaid Intern

Kensington Metroparks Farm Center

Part-time

Assist with farm maintenance, animal care, and providing positive customer service

Sep 2012Jan 2013

Unpaid Intern

Healthy Pet Veterinary Hospital

Part-time

Assist with handling animals and observe medical procedures

Aug 2009Jan 2011

Volunteer

Crown V Ranch

Full- time

Assist with farm maintenance, animal care,  planning and execution of activities and programs, lead trail rides, train volunteers, and customer service.

Certifications

January 2017

OTP 1

McDonald's

Operations Technology Person

January 2017

Shift Management

McDonald's
May 2016May 2021

ServSafe Certification

National Restaurant Association
Jan 2016Present

Crew Trainer Verification

McDonalds


2010

Microsoft Excel Certification

Microsoft Office

Education

Aug 2015May 2018

Bachelors of Business Administration, Sports Management

Davenport University

Cumulative GPA 3.80

President's List, Dean's List (3 semesters)

Aug 2014May 2015

General Studies

Grand Valley State University

Cumulative GPA 3.79

Dean's List

Sports Leadership Club

Sep 2010May 2014

High School Diploma

Milford High School

Cumulative GPA 3.85

National Honors Society, 

References

Available upon request