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Summary:

Seasoned leader with a long, demonstrated history of Small Business, Large Corporation, and Office Management with varying levels of administrative roles throughout my career.

Highly adaptive with the ability to quickly learn new skills and trades generally using an analytical approach.

Extremely good with people and finding, or designing, solutions to meet their needs.

Not only am I professionally trained in performing research but I also greatly enjoy doing it. I hope to land a role where I can do this as part of my regular job duties. I am fast, effective, and thorough.

Computers are not a challenge for me; I am seasoned in MS Office Suites. I know a variety of other standard software programs and I am not limited to software knowledge as I am also knowledgeable in networking and have a foundational understanding of computer hardware as well.

I believe that I retain the skills, experience, and attitude to excel in the position you are offering.

Experience:

January 2019Present

Independent Design Consultant

RemodelUSA

Conduct in-home consultations in which a full demonstration is completed to potential clients so they have all the information needed to make an intelligent decision.

Demonstrations included providing information about the company, the market, the materials, the process, pricing, and finance options. 

Apply traditional and successful techniques for closing on the spot through listening to what the client’s needs are throughout the presentations.

Jun 2004Dec 2018

Assistant Store Leader | Operations Specialist

PetSmart

Worked in three distinct supervisor roles during my time with PetSmart. Oversaw four supervisory roles and forty non-supervisory associates within the store. 

Ensured all Policies, Standard Operating Procedures, and Code of Ethics were being upheld to create a culture of engaged associates needed to consistently exceed sales metrics.

Provided connected solutions while maintaining a balance of quality customer service to achieve the highest level of customer satisfaction.

Utilized all inventory management tools and processes to guarantee appropriate levels of in-stock are available to customers.

Jan 2003July 2005

Chief Executive Officer | HR Generalist | Product Development

Scrap It!

Regularly ran both the business and the store. This allowed the owner the opportunity to attend meetings, shows, and conventions with the intention of bringing back unique, cutting edge merchandise and ideas to provide to our ever growing customer base.

Accountabilities included:

Sales / Metric Planning & Execution

Product Development / Marketing

Merchandising / Plan-o-gram development / Store Presentation 

Strategy Planning

Project Management 

Store Operations 

Budget Tracking / Store P&L / Scheduling & Payroll Processing 

Oversaw two other keyholder roles / Provided coaching sessions: either to grow or correct & consistently delivered feedback to them

Providing the highest level of Customer Service & Satisfaction / Conflict Resolution 

March 2000Dec. 2002

Business Office Director & Coordinator | Non-Licensed Agent

Comprehensive Life Partners

CLP was a small insurance firm that had access to a suitable marketplace. This enabled a group of licensed agents to offer what was best for their client’s needs.

While CLP catered to a specific audience, they also had a wide range of clientel from small business owners and employees to several large organizations. 

Duties included all the standard and complex office functions while also helping to grow the firm during my time there. 

Had the opportunity to become an early representative of Care Entree’ which did not require an insurance license due to it being a non-insurance, and rather supplemental, option.

Higher Education:

2009 2011

College:

Germanna Community College

Organizations:

 Phi Theta Kappa

Recognition & Awards:

 Dean’s List - 2009

 President’s List - 2010, 2011

Fields of Study: 

 Business Management

 General Studies

GPA:

 3.8

Basic Education:

19941998

High School Diploma:

Brooke Point High School

Organizations:

NAHS - National Art Honor Society

DECA - Distributive Educational Clubs of America / An Association of Marketing Students 

FBLA - Future Business Leaders of America 

Focus Fields:

Fine/Studio Arts, Science

Web Graphics & Design

Business Management 

Marketing