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Executive e 

Summary:

Experienced Leader with a demonstrated history of Small Business, Large Corporation, and Office Management.

Highly adaptive with the ability to quickly learn new skills and trades using an analytical approach.

Job Experience:

Jun 2004Dec 2018

Assistant Store Leader /Operations Manager

PetSmart

Overview:

Worked in three distinct supervisor roles at three separate stores during my time with PetSmart.

Currently oversee four supervisory roles and forty non-supervisory associates within the store. 

Principle Accountabilities:

Lead the company mission, core values, vision, and strategy

Ensure all Policies, Standard Opperating Procedures, and Code of Ethics are being upheld 

Create a culture of engaged associates which result in the skills needed to exceed sales metrics

Provide connected solutions while maintaining a balance of quality customer service to achieve the highest level of customer satisfaction

Utilize all inventory management tools and processes to guarantee appropriate levels of in-stock are available to customers

Foster an empowering culture of diversity and inclusion with associates, creating an engaging environment 

Jan 2003July 2005

Executive Officer

Scrap It!

Privately owned retail store that specialized in the most innovative products on the market at that time. 

Responsibilities involved an undocumented partnership with the owner and consisted of running both the business and the store. This, in turn, allowed the ability to free up the owner so that she might be able to go to meetings, shows, and conventions and bring back cutting edge merchandise and ideas to provide to our ever growing customer base.

Daily responsibilities included, but were not limited to:

- Sales / Metric Planning & Execution

- Product Development / Marketing

- Merchandising / Plan-o-gram development / Store Presentation 

- Strategy/Project Planning

- Store Operations 

- Budget Tracking / Store P&L / Scheduling & Payroll Processing 

- Oversaw two other keyholder roles / Provided coaching sessions: either to grow or correct & consistently delivered feedback to them

- Providing the highest level of Customer Service & Satisfaction / Conflict Resolution 

- Took ownership and accountability of many aspects of the business and the store.

Higher Education:

2009 2014

College Education

Germanna Community College

Organizations:

 Phi Theta Kappa

Recognition & Awards:

 Dean’s List - 2011

 President’s List - 2010, 2012, 2013, 2014

Fields of Study: 

 Business Management

 General Studies

GPA:

 3.8

Basic Education:

19941998

High School Diploma

Brooke Point High School

Organizations:

 NAHS - National Art Honor Society

 DECA - Distributive Educational Clubs of America / An Association of Marketing Students 

 FBLA - Future Business Leaders of America 

Focus Fields:

 Fine/Studio Arts, Science

 Web Graphics & Design