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Objective

IT Support position allowing me to use my years of experience and skills to continue my professional growth, the contribution to an excellent level of customer service and earning larger responsibilities.

Work experience

May 2010Present

Owner

Elite Communications LLC

Motivated, personable professional with a successful 5-year track record of excellent job performance. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive service situations. Demonstrated history of excellenat service resolving technical issues and meeting the non-technical customers level of expectations.

Flexible and versatile – able to maintain a sense awareness while under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments

Aug 2008May 2011

Ost Supervisor

Telenetwork

Computer Tech support as well as fixing Viruses Tunes up anything that I COULD fix remote access.

Jun 2004May 2008

Computer Tech

Resale and Resource

·Supported  Computer service account administration.

·Documented procedures and adding to knowledge base.

Education

Aug 2008May 2012

Bachelor Of Science

Full Sail University

Skills

Computer Tech and Sales
  ü  Service Ticket Management ü  Technical Sales Resulting in #1 Position consistantly ü  Excellent Customer Service ü  Remote Support ü  Hardware Break Fix ü   Supported Windows 7/Vista/2000/XP operating sytems. ü  Networking (LAN, WAN, WLAN, WWAN) ü  Computer Administration & support ü  Conferencing support (Lifesize Video conferencing)

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