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Terrance Manning

1205 West Savannah Avenue   Valdosta, GA 31601   (229)356-6078

Work experience

Jan 2009Jun 2013

S-3/ Operations NCO

10 Battalion Health Services 108th Regiment - Jacksonville, Florida
  • Manage and maintain training records for 300 individuals.
  • Supervises and administers bi-annual Army Physical Fitness Test APFT
  •  Oversee technical support, maintenance and troubleshooting for office desktops.
  •  Install and configure software for the office location.
  •  Supervises and mentors two subordinates
Jan 2005Dec 2008

Network Shift Leader

USAE European Joint Command - Royal Air Force Molesworth, United Kingdom
  •  Directed operations, maintenance and management of $52 million multi-level network infrastructure at Joint Analysis Center and European Regional Service Center connecting multiple sites. 
  •  Served as the Building Manager and Special Security Representative.
  •  Handled VoIP administration, network performance monitoring, system reporting, routers, Cisco switches and Video Teleconferencing Systems (VTC).
  •  Provided network connectivity to more than 4,500 workstations.
  •  Complied with communications security requirements.
  •  Operated satellite finders to setup and troubleshoot a video wall containing five satellite decoders that were streamed over campus using a Minerva Concentrator 8000 Encoding/Decoding System. 
  • Supported 40 users in Pristina Kosovo on behalf of the United States National Intelligence Cell providing network support to over 40 users. 
  •  Worked with HP OpenView, Siebel, Fiber Hot Melt Kits, Fluke WAN/LAN Testers, MS Visio, MS Office, Tandberg 1000s, Tandberg 6000s, Tandberg Maestros, Amino and Vbrick set top boxes.
  • ACCOMPLISHMENTS:
  •  Delivered 98% availability by performing network and software upgrades for 1,200 network devices supporting 150 secure circuits.
  •  Improved troubleshooting time 10% by developing new databases to track devices.
  • Decreased downtime of 467 Cisco 2940 switches 20% by creating configuration scripts.
  •  Completed NIPR enclave upgrade project a month ahead of schedule; upgraded core switches, distribution level switches and more than 100 client switches.
Jan 2003Jan 2005

142nd Signal Brigade Fort Lewis, Washington
  • Managed $5 million in automation equipment and email for 700 clients.
  •  Provided tactical LAN support and customer support for signal automation and I Corps network users; implemented new streamlined processes.
  • Directed information assurance security, Defense Messaging Systems (DMS) and information assurance vulnerabilities assessments.
  •  Conducted pre-configuration, installation, operations and maintenance of servers, video teleconferencing, Global Broadcast System, Cisco Call Manager and Corps Survey/Assessment.
  •  Oversaw and trained five soldiers and a non-commissioned officer.
  •  Installed, upgraded, tested and configured eight servers on multiple operating systems; ensured optimal security.
  • ACCOMPLISHMENTS:
  •  Decreased cost and time spent on trouble tickets by championing and leading move from military troubleshooting procedures to a contractor-based procedure.
  •  Assigned to support Operation Iraqi Freedom in Kuwait to administer 6,000 workstations.
  •  Achieved minimal requirements of 240 workstations.

Education

Jun 2014Aug 2014

Lean Six Sigma Green Belt Training

Villanova University

Certificate Program

Apr 2008Jun 2008

Introduction to Routers and Switches

Certificate Program

Jan 2008Apr 2008

A+/NET+ Training

CENTRAL TEXAS COMMUNITY COLLEGE

Certificate Program