Take calls from multiple queues in a fast paced call center environment. Constantly seeking new ways to improve customer service.
Customer Service - Quickly and effectively solve customer challenges pertaining to their Neiman Marcus and Bergdorf Goodman credit card accounts, such as reading billing statements, understanding finance charge calculations, late fee terms, increasing credit limits as needed, maintaining demographic information, disputing any discrepancies for further review, and going over special credit plan financing.
Authorizations - Review accounts for sale approvals within my lending authority, increasing credit limits if needed to cover future purchases as well. Review applications for approval based on credit worthiness, while looking for warning signs of any fraudulent activity.
InCircle - Answer calls regarding our InCircle Rewards loyalty program, verifying all points are accurately recorded, redeeming points as requested, and answering questions about promotions and gift cards.