Terra Dieanna Wall

  • Garland TX
  • 214-609-5699
  • terra.wall22@gmail.com
Terra Dieanna Wall

Claims Service Representative

Work History

Work History
Aug 2013 - Present

Claims Service Representative

GEICO

I take auto insurance claims in a call center environment. I have my Texas, Oklahoma and New Mexico claims adjuster licenses. I work all the claims that I take that would be 100 or 0 percent our insured's responsibility to completion, including making sure payment is made. I assign other claims that I take in to the correct departments for handling.  

Mar 2008 - May 2013

Social Committee Chairperson

Woodcreek Fate HOA

Plan and execute at least 5 community wide events per year Manage the committee budget. Update committee contact lists for members and vendors. Work with our association manager and other committee chairs to improve our community..

Aug 2012 - Mar 2013

Nanny

Self-Employed

 Thawed the milk, poured into the bottles, warmed it and fed the baby. Changed diapers as needed. Made sure the baby took regular naps. Played with the baby so that she was always stimulated and learning. Retrieved the older children from the bus after school. Made sure the older children ate a nutritious snack. Helped the older children to complete their homework. If the older children had any extracurricular activities I made sure they were prepared for them.

2010 - 2012

Senior Credit Specialist

Neiman Marcus

Helpline - Assist fellow agents with approving sales above their lending authority. Helping agents assist their internal/external customers with any escalated issues or provide alternative options to better serve them. Working with all of our systems to ensure customers marketing mailings and emails are received to the correct address. Updating customer email preferences, adding customers to the do not call list.

InCircle - expediting customer redemptions for immediate use or customer accommodations for promotions. Including all the tasks from being a Credit Services Representative.

2005 - 2010

Lead Credit Analyst

Neiman Marcus

Lead a team of 13 representatives on a daily basis. Work with Avaya CentreVu, Total View and Supervisor Webstation to optimize team adherence to schedule and productivity. Coach/Praise agents as needed. Train new hires and retrain agents as needed. Manage incoming and outgoing faxes. Trusted to open and close the call center operations each day if needed. Trained classes on business functions as well as soft skills and the FISH! Philosophy.  I was Chosen attend the Leadership Development Program which focused on enhancing leadership skills, by partnering me with a supervisor of a different department for guidance and attending several classes that culminated in a presentation to the Vice President of the Credit Division and other executives on a topic that I chose and researched. Working with the 3 major credit reporting agencies to make sure customers information is being reported correctly. Working with all of our systems to ensure customers marketing mailings and emails are received to the correct address. Updating customer email preferences, adding customers to the do not call list.

Helpline - Assist agents with approving sales above their lending authority. Helping agents assist their internal/external customers with any escalated issues or provide alternative options to better serve them. Including all the tasks from being a Credit Services Representative.

Jun 2000 - 2005

Credit Service Representative

Neiman Marcus

Take calls from multiple queues in a fast paced call center environment. Constantly seeking new ways to improve customer service.

Customer Service - Quickly and effectively solve customer challenges pertaining to their Neiman Marcus and Bergdorf Goodman credit card accounts, such as reading billing statements, understanding finance charge calculations, late fee terms, increasing credit limits as needed, maintaining demographic information, disputing any discrepancies for further review, and going over special credit plan financing.

Authorizations - Review accounts for sale approvals within my lending authority, increasing credit limits if needed to cover future purchases as well. Review applications for approval based on credit worthiness, while looking for warning signs of any fraudulent activity.

InCircle - Answer calls regarding our InCircle Rewards loyalty program, verifying all points are accurately recorded, redeeming points as requested, and answering questions about promotions and gift cards.

Jan 1999 - Mar 2000

Retail Sales/Customer Service

R & R Electronics

Performed“ Daily Checkup” which consisted of calculating and reporting sales and expenses from the previous day. Performed direct person-to-person and telephone customer assistance, including personal shopping & product research. Cashiering, including maintaining the in house charge accounts. Filing information about our charge customers accounts. Stocking and light janitorial work such as sweeping, moping and dusting.

Sep 1998 - Jan 1999

Retail Sales

Teddy Bear Town and Collectibles

Person to person sales using a cash register. Inventory and product placement, restocking. Updated display cases and windows. Light cleaning. Was able to open and close the store as needed. 

Education

Education
May 1998

High School Diploma

Kaufman High School

I was involved in the PALs program at my school, Peer Assistance and Leadership. We learned about the 4 different behavioral types, using True Colors and Myers-Briggs. We helped counsel other kids if needed and learned to give options, not advice. We tutored younger children and put on skits and plays about the harms of drinking and driving and drugs. We learned to work as a team and how to be a leader. I was also on the Drill Team which helped to show my school spirit.