Guest Services Representative
BEST WESTERN HANFORD INN
Hanford, CA Guest Services Representative Greeted Guests, Checked in guests, Checked out guests, communicated with housekeeping about clean rooms. Interviewed applicants, trained new hires for Guest Services Representative position. Accepted cash, processed credit cards as forms of payment and entered the payments in cash register. Answered multi-lined phone transferring calls to guests rooms, taking accurate messages, providing wake up calls. Made reservations by walk-ins, over the phone, over the computer. Allocated rooms on Best Western data base. Wrote correspondence to confirm reservation and explained cancellation policy to groups. Organized and maintained cleanliness of front desk and lobby. Placed continental breakfast items on table. Directed vendors to appropriate personnel and areas of motel. Provided extra towels, pillows to guests. Cleaned room to ready for sale.