During the early part of her career, Teressa Conley held a number of nursing positions, such as assistant director of nursing for the Riverside County Regional Medical Center, nursing director at the Community Hospital of San Bernardino, and nursing supervisor at Loma Linda University Medical Center. Then in 1996, Teressa Conley’s responsibilities expanded when she became the vice president of transition for Riverside County Regional Medical Center. This involved overseeing all aspects of the relocation of the hospital to its new facility. Upon the completion of the move, Conley was appointed chief nursing officer. In 2001, Teressa Conley became the chief operations officer for the Northridge Hospital Medical Center’s Catholic Healthcare West, now Dignity Health. Over the course of the next four years, she reduced nursing turnover from 24 percent to 8 percent through the restructuring of middle management. She decreased registry costs dramatically, producing annual savings of $5 million. Conley also improved patient satisfaction Gallup scores from 3.30 to 3.52. In 2005, Conley assumed her current position as Chief Operations Officer for the St. Rose Dominican Hospital's Dignity Health Facility, where she has oversight for the daily operations of the tertiary facility and supports the development and implementation of the hospital’s strategic plan.Prior to launching her career, Teressa Conley attended Montana State University, where she earned her bachelor of science in sociology, with honors. She then attended Gustavus Adolphus College, where she studied nursing and received her bachelor of arts, also with honors. This was followed by completing her master of science in business administration at the University of Le Verne, where she would later earn her doctorate of public administration. Additionally, Conley holds a master of science in critical care nursing from California State University.
Golf, running, biking
2005 - Present
Chief Operations Officer (COO)
Responsible for daily operations, long and short term strategic plan for a 219-bed faith-based, tertiary hospital including nursing and ancillary departments, inpatient and outpatient services. Reports to the SVP of Operations for Nevada. The hospital has grown to an annual EBIDTA of $36 million and revenue of $320 million. The hospital has an occupancy of 97%; ADC of 212; AOB of 277. The COO is the Project Sponsor for a 136-bed, $154 Million dollar, expansion scheduled for completion in 2015. Located in the Las Vegas region, Siena is part of a three-hospital, highly collaborative market with a matrixed reporting structure. Siena has been named as one of the top 100 hospitals by the AARP (2010); ranked 1st in Nevada (2011) for core measures and patient satisfaction (HCAHPS); 3rd in Nevada (2008) for CV surgery by HealthInsight; received the MIDAS top performance award for excellence (2010); named by US News and World Report (2011) for ob/gyn services and was named as one of 25 most beautiful hospitals by HealthExecNews (2012).
Implemented and participated in the development of the hospital’s strategic plan, coordinated construction to expand L&D; level III NICU services; CT and bi-plane suite for Radiology. Coordinated ED, OR and Cath Lab, EP and hybrid OR expansions.
Coordinated TJC accreditation for stroke and joint replacement programs. Implemented deVinci surgical program.
Received Chest Pain Center accreditation as a STEMI receiving hospital.
Assisted in business plan development and launched EP and hybrid OR services. Selected to be a TAVI site
for minimally invasive valve replacement.
Implemented Awarix bed tracking system for the market. Identified by CHW as the enterprise solution.
Established the Operations Center for centralized nursing staffing and patient placement. Identified as “best practice” for CHW.
Collaborated with medical staff to establish OR operations committee for block-time allocation resulting in increased efficiency, surgeon satisfaction and financial returns. Annual surgical volumes over 19,000 cases
including CV, neuro, pediatric , deVinci and minimally invasive CV programs.
Implemented Lean processes resulting in quality and financial savings of $500,000 annually. ED visits increased by 10% and LWBS below 1%.
Initiated Magnet processes for nursing. Siena anticipates accreditation survey by ANCC in 2013.
Opened level III Trauma Center with ACS accreditation in 2008.
Implemented hypothermia protocol.
Recruited, negotiated and consulted physician contracts for various specialties including neurology, trauma, neonatology and pediatrics.
Responsible for physician coordination for negotiations of vendor contracts for spine, ortho and biologicals resulting in savings of $4M.
Worked strategically to identify and cultivate philanthropic relationships and initiatives to target planned giving and grateful patient donors for the Hospital’s Foundation.
Partnered with Foundation VP and Board on numerous community events raising awareness of clinical programs and creating fund raising and naming opportunities.
Coordinated RFPs and negotiated contract services for the 450-bed market including dialysis, EVS, ambulance, registry and perfusion services.
Served on the hospital’s negotiations team for employee bargaining unions; managed care, commercial and HMO contracts.
Coordinated market ambulance joint venture.
Jan 1998 - Jan 2001
University of Laverne
Achievements Published Dissertation: Changing Values of Healthcare Leaders
FIELD(S) OF STUDY