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Work experience

Jul 2011Present

Patient Access Associate

St. Luke's Magic Valley Medical Center

Assisting patients to the appropriate department, completing patient registrations, monitering  alarm systems for St. Luke's, and assisting medical staf with their communication needs.

20062009

Appeal and Grievance Coordinator

Blue Cross of Idaho

To assist members with health insurance appeals by analyzing and researching denied medical claims that lead  efforts to resolve claims issues on behalf of the member.

20052006

Patient Assistance Advocate

TeleRx

Assisting low income non-insured patients to oabtain medications through the Patient Assistance Programs for prescriptions needs at little to no cost to the patient.

Education

Skills

Fluent in Spanish

Resume

Volunteer Experience

Volunteer Experience

CSI Refugee Center

ESL Tutor

Feb. 2012 - Present

http://refugeecenter.csi.edu/

To help adult refugees to acquire conversational English skills and to use those skills to meet self-identified goals, such as job advancement , citizenship, and improved parenting skills.

Volunteer Experience

Blue Cross of Idaho

Townhall Meeting Host

2006-2008

https://www.bcidaho.com/

Conducted meeting for senior citizens about Medicare and other health plan options. Also educating members on new upcoming changes  on their medical plans and to clarify any questions.