Tera Jefferson

Tera Jefferson

Summary

I have extensive experience in customer service, both over the phone and person to person.  Additionally, I've maintained leadership positions where I've trained and supervised personnel.  Through these experiences I have developed good communication skills, effective problem solving techniques, and efficient time management.

Objective

To obtain a position with a company that focuses on exceptional customer satisfaction. My goal is to provide superior service to clients by incorporating my upbeat personality with my office and customer service skills and therefore creating an efficient, harmonious environment for both the company and customer.

Work History

Work History
Jan 2007 - Aug 2009

Property Caretaker

Rew's Roost, Inc.

Overseeing a two acre estate and private home located on the Big Island of Hawaii. Duties included but not limited to: housekeeping, pond and hot tub care, cleaning vehicles, equipment and building maintenance, gardening/landscaping, managing household personnel, project planning, purchasing and inventory management, cash handling, and creating documents and reports to communicate with property owners in Kansas via email and phone calls.

Dec 2004 - Jan 2007

Caretaker's Apprentice/Personal Assistant

Angela Davis, Caretaker

Household management, landscaping, inventory tracking and purchasing, assisting with personnel management, and project planning/organizing.

Oct 2001 - Mar 2003

Customer Service/Sales Representative

Household International

Taking calls, managing customer's accounts, and using the computer for data entry and designing documents and reports.  Offering enhancement products to customers for their credit cards.  Some collection experience as well.

Education

Education