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Esteban Tello

Delta Air Lines Customer Experience Specialist

Objective

My goal is to use my skills in an active and engaging environment in order to create an enjoyable and mutually beneficial experience for our clients, myself, and the company. I aim to learn and progress in my field of duty so I may branch out into any and all areas, in order to be an asset in many fields.

Work experience

May 2018Current

Customer Experience Specialist

Delta Air Lines

Frontline customer support specialist.

Assist customers and passengers with inquires and problems with Delta related issues.

Provide superior service through listening, caring and connecting to all customers.

Problem solve using gained knowledge and work tools.

Assist coworkers and new employees with tasks and training.

20162018

Real Estate Agent

JP and Associates

Assist clients with buying and purchasing homes in Austin, TX.

Create and apply personal schedule and budget to support business needs.

On day to day basis learn about current business trends and information regarding real estate in and around work area.

Show homes and provide in-depth information about potential homes and properties.

Meet face to face with clients, brokers and lenders to create contracts.

Sep 2013Present

Preload Supervisor

United Parcel Service (UPS)

Supervisor over team of 17 skilled employees. Duties and skills include, but are not limited to,

Ability to work varying shifts, additional hours and/or overtime depending on service needs

Multi-tasking skills

Perform general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and the use of telephone

Microsoft Office knowledge (ie. excel, word, wordperfect)

The ability to work in adverse weather conditions

Ability to direct the work of the other employees effectively

Verification and submittal of timecards

I hold the Safety Co-Chair position in the Management Safety Committee of the Austin Preload.

Tasks here include conducting regular safety meeting, setting goals, analyzing safety procedures and injuries, assigning tasks to other management, and documenting.

Jan 2010Jul 2013

Lead Kennel Technician

Premier Pet Resort and Day Spa

Supervisor over as many as 10 other technicians.

Handled many different animals (mostly dogs and cats)

Planned daily and weekly schedules and shifts.

Groomed, fed, medicated, and cared for many different animals.

Communicated daily with clients in person and by other contact methods.

Addressed customer complaints and concerns.

Gave tours of the facility.

Jan 2011Jan 2012

Supervisor, Referee

AustinSSC

Refereed various sports. Soccer, Football, Bowling, and Kickball.

Supervisor over sporting events and other referees.

Planned and supervised city wide events put on by the Austin Sports and Social Club. 

20072009

Church Representative: Missionary

The Church of Jesus Christ of Latter Day Saints

Served as a full time missionary in the Cordoba, Argentina mission of the church.

Led a group of 10-12 missionaries, conducted weekly training meetings, followed up on goals, and sent weekly progress reports to the president

Consistently worked 10-12 hour days for two years

Provided community services many individuals and families, and assisted local food/shelter agencies

Spanish fluency: taught English as a second language to 5-8 community members on a weekly basis

Developed strong communication and presentation skills by talking and teaching the public, friends of the church, and fellow missionaries.

Led through quantitative goal setting, reviewing past goals, learning new teaching/contact methods, and increasing team member morale

Education

20092012

Psychology

Brigham Young University

With Minors in foreign language and health/fitness. 

2016

Real Estate License

Round Rock School of Real Estate
20022006

Graduate

Cedar Park High School

Certifications

20162018

Licensed Real Estate Agent in Texas

TRECAustin Community College
Aug 2014Aug 2016

DOT Vehicle Certified

T.P MacConnell, MD TX Lic. #E4494
2005Present

Eagle Scout

Boy Scouts of America

Skills

10
Sports and Exercise

Current player in volleyball, soccer, and basketball leagues. 10+ years experience in various sports and exercise in gym setting. Played soccer and volleyball at the collegiate level. Coached women's volleyball. Gym member.

8
Language
Fluent in Spanish and English. Can read, write, and speak efficiently. 2 years coursework in German and French.  Beginner and intermediate levels respectively.
8
Computer
Microsoft programs: Word, Excel, Power Point, Outlook Graphic Design: Photoshop, Aperture, Final Cut. Familiar with OSX

Interest

Food, Camping,

Sports (soccer/volleyball mostly,)

Animals, Languages,

Puzzles, Country music,

Hiking, Swimming,

Excersising, Technology, 

Comic Books, Movies,

Video Games, Reddit