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Debra Birkholz

Telecom Engineering / IT Technical Support / Database Specs


Volunteer work:

PC Applications and Internet tutor to students with English as a second language.

Publicity Chair, Kansas City Dahlia Society. Established Facebook and Blog presence online. Created flyers, postcards, brochures, wrote articles to publishers, and posted calendar meeting notices using MS Publisher and Word.


Full-time position sought in areas of telecommunications networks, IT applications support, database specifications or related positions. 

Experience with carrier side of the telecommunications industry and database structure specifications and testing. Previous work with various telecom companies: Sprint, Norlight Telecommunications, United States Cellular Corporation, CP National, Instor Corporation, Centex Telemanagement, GTE Sprint Long Distance Division, Telephone & Data Systems

 - CDMA backhaul network design, performance engineering KPI metrics, OM, MIB, OID

 - Interconnection network planning, LERG, POP planning, circuit forecasting and ordering

 - Metrics database and report specifications, data validation, identification and resolution of data quality issues

 - Vendor liaison; interpret technical switch release data; order database software updates

 - Initiate process improvements to ensure accuracy and efficiencies in sales quotes and rates and tariffs data

 - Carrier access billing CABS

 - Rates & tariffs for call accounting system updates, network pricing, access rate negotiaiton, audit recovery

 - Central office traffic study toll separations revenue requirements

Proficient with Microsoft PC Applications including Excel, Access, Word, Outlook, Publisher, Power Point. Basic SQL queries, UNIX vi editing,  used SAS for circuit forecasting, repeatedly learned new software platforms as needed.

Previous exposure to a variety of businesses including bank operations, retail, technical support, marketing data editing, and telecommunications networks.


Work History

Jun 2016current

Data Editor


Ensured quality marketing research data by auditing customer experience shopping deliverables thus increasing customer retention and conversion. Edited spelling, grammar, punctuation, photo verification

Dec 2013Jan 2014

Seasonal Technical Support Specialist

H&R Block

Resolved hardware and software infrastructure problems including password resets, workstations, servers, and point-of-sale systems for tax offices nationwide.

Software systems: Akeni Expert Messenger, Consona Client Service, Dovetail ticketing system, Control MaxxPoint Agent Desktop, Cisco Jabber, BOMGAR desktop remote

Jan 2011Mar 2011

Project Coordinator

TEKsystems - CenturyLink

Hosted two daily simultaneous conference calls for central office technicians, capacity management, core engineers, and test lead engineers to conduct circuit testing on 22 nationwide central offices prior to ATM-to-Ethernet migration.Trained fellow coordinators to create distribution lists in Outlook to streamline conference call set-ups.


Network Performance Engineer III


Network Planner II / Network Performance Engineer III.  1998-2008.  Liaison between switch vendors, database vendors, and internal customers to specify, collect, and report on performance metrics from a nationwide CDMA wireless network.Formulated Key Performance Indicator (KPI) metrics, operational measurement requirements, approximately every eight months, primarily on Nortel, Samsung, and IOS systems.Additional performance work on Alcatel Lucent, Motorola, and Wireless Data systems.Tested and validated data as the metrics database was changed out from three different database systems.During the course of regular work duties: Received Sprint Values Excellence On-the-Spot Award from Switch & Radio Systems Development, 2001; and received On-the-Spot Award from Integration Management Project Mgmt, 2003.Attended and provided agenda items to Nortel 2007 CDMA Wireless User Group Conference.Used Excel, Word, SQL basics, IBM Prospect, WatchMark, Metrica, and TTI Telecom NPRS database systems.

Network Design Engineer.  1998.  Provisioning of leased lines using Ameritech BDS-Telis software.

Network Design Backhaul Engineer.  1995-1998.  Team lead 1997-98.  Designed initial switch-to-cell site backhaul and tandem interconnect trunks for a digital PCS network of over 100 cell sites.  Provisioned DS1, DS3, 1MB, and long distance circuits.  Resolved customer trouble ticket issues related to routing and dial plans.  Participated in state telephone association area code relief implementation planning meetings.  Liaison to marketing, corporate, and industry team on dial plan issues.  Engineered $150K+ expansion of Tellabs 532L digital cross connect equipment.  Systems used: MS-Access, Word, Excel, MapInfo, Clarify, Metrica.



Extensive experience on the carrier side of the telecommunications industry. Extensive telecommunications industry training at Nortel, Lucent, Samsung, Motorola, and Tellabs.

PC literate

Microsoft Word, Excel, Access, PowerPoint, Outlook.  SQL basics. Previous SAS programming, MapInfo, UNIX vi editor, use of specialized databases and trouble ticketing systems (Remedy), BOMGAR desktop remote.  


Personal Computer Applications Specialist

Johnson County Community College

Excel, Access, Word, PowerPoint, Outlook, Internet; Completed JCCC course in Data Technologies, routers, IP addressing, subnetting, use of Wireshark and Packet Tracer , 2009

Certificate in Telecommunications

San Francisco State University

Certificate in Management

Marquette University