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Work experience

Work experience
Feb 2009 - Present

Editor/Quality Assurance

Root Learning
The editing/quality assurance team at Root Learning is responsible for following all project content throughout the concept, creation, modification, and final production processes, to ensure the Root product consistently conforms to Root's high quality standards. Services include, but are not limited to: • Proofreading and correction of text in print documents for direct client contact created by sales team • Continuity checking and proofreading of project packages (both paper and electronic) • Pre-print inspection of packages to ensure packages are complete, visually pleasing, and accurate General assistance and advice also provided when requested, by telephone and email.
Oct 2006 - Feb 2009

IT Support Technician

Root Learning
At Root Learning, IT support includes providing troubleshooting and information to remote and on-site users, including graphic artists, programmers and marketing and sales professionals. Root IT supports such systems as Microsoft Exchange, RIM Blackberry services, remote network authentication and access and various telephony solutions.
Jan 1996 - Oct 2006

Computer Technician/Help Desk

Sylvania City Schools
IT technician supporting users in a K-12 public school setting. Responsibilities include but are not limited to, telephone technical support, network, hardware and software troubleshooting and repair and creation and distribution of end user support and instructional materials

Education

Education
1977 - 1978

Music Performance

left college to be married and move to Toledo, Ohio in 1978

Summary

I am an experienced professional seeking a challenging opportunity in IT client end support/Help Desk. I have extensive experience in both education and business environments, resolving user issues and facilitating solutions to enhance equipment performance, user productivity and add ease and quality to the user experience.

Specialties

• Strong organizational and analytical skills. • Self motivated, quickly learning technologies and adapting for customer needs • Excellent Interpersonal skills in remote and face-to-face situations • Excellent oral and written communication skills. • Proven ability to reach goals in individual and team environments • Highly focused on results and customer satisfaction • Experienced with Hardware, Operating System, Networking, and Applications

Interests

Music, Photography, Graphic Design, Walking for Health, Reading, Computer Gaming

Recognitions

Nominated "Educator of the Year", classified staff, 1999, Sylvania City SchoolsAwarded "Educator of the Year", classified staff, 2003; Sylvania City SchoolsAwarded company values award "Rootie", May 2008

References

References

Kelli Gilpin

“Vicki is a highly skilled IT support technician with outstanding customer service talent. She is the first choice in IT support among colleagues and consistently goes the extra mile to ensure resolution and satisfaction.”

- December 10, 2008

managed Vicki indirectly at Root Learning

Rich Berens

“Vicki's core strength is her great service orientation. Whenever I had an IT issue that needed urgent attention I knew that I could count on her to help me out regardless of the time of day it was. Our business is a consulting based client service business and Vicki understands the support that is required to deliver on our client expecations and her role in making us successful. She is a great person to have on the team.”

- September 4, 2008

managed Vicki indirectly at Root Learning

Phil Hamburg

“Vicki is not only technically proficient but she really understands her clients needs and her primary goal is to make sure they are satisfied. Vicki adds a lot to the IT field with her can do attitude and charming, always smiling personality!”

- August 19, 2008

managed Vicki indirectly at Root Learning

Jim Ondrus

“Vicki has one of the greatest attitudes to accomplishing tasks with phenomenal focus on customer service. There was never a challenge that was too large or too small for Vicki to undertake. All of her clients felt as if they were her #1 client. She would research for and seek out the right resources to solve problems. Vicki always solved all of the problems that we handed to her.”

- March 5, 2009

worked with Vicki at Root Learning

Robert Van Cott

“Vicki was simply a joy to work with. She has such a positive attitude and was an excellent IT Support Technician. It always amazed me how patient she was and willing to go the extra mile. Her positive attitude always brightened my day!”

- April 24, 2009

worked with Vicki at Root Learning