Vicki Timman
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I am an experienced professional seeking a challenging opportunity in IT client end support/Help Desk. I have extensive experience in both education and business environments, resolving user issues and facilitating solutions to enhance equipment performance, user productivity and add ease and quality to the user experience.
Specialties• Strong organizational and analytical skills. • Self motivated, quickly learning technologies and adapting for customer needs • Excellent Interpersonal skills in remote and face-to-face situations • Excellent oral and written communication skills. • Proven ability to reach goals in individual and team environments • Highly focused on results and customer satisfaction • Experienced with Hardware, Operating System, Networking, and Applications
Music, Photography, Graphic Design, Walking for Health, Reading, Computer Gaming
Nominated "Educator of the Year", classified staff, 1999, Sylvania City SchoolsAwarded "Educator of the Year", classified staff, 2003; Sylvania City SchoolsAwarded company values award "Rootie", May 2008
“Vicki is a highly skilled IT support technician with outstanding customer service talent. She is the first choice in IT support among colleagues and consistently goes the extra mile to ensure resolution and satisfaction.”
- December 10, 2008
managed Vicki indirectly at Root Learning
“Vicki's core strength is her great service orientation. Whenever I had an IT issue that needed urgent attention I knew that I could count on her to help me out regardless of the time of day it was. Our business is a consulting based client service business and Vicki understands the support that is required to deliver on our client expecations and her role in making us successful. She is a great person to have on the team.”
- September 4, 2008
managed Vicki indirectly at Root Learning
“Vicki is not only technically proficient but she really understands her clients needs and her primary goal is to make sure they are satisfied. Vicki adds a lot to the IT field with her can do attitude and charming, always smiling personality!”
- August 19, 2008
managed Vicki indirectly at Root Learning
“Vicki has one of the greatest attitudes to accomplishing tasks with phenomenal focus on customer service. There was never a challenge that was too large or too small for Vicki to undertake. All of her clients felt as if they were her #1 client. She would research for and seek out the right resources to solve problems. Vicki always solved all of the problems that we handed to her.”
- March 5, 2009
worked with Vicki at Root Learning
“Vicki was simply a joy to work with. She has such a positive attitude and was an excellent IT Support Technician. It always amazed me how patient she was and willing to go the extra mile. Her positive attitude always brightened my day!”
- April 24, 2009
worked with Vicki at Root Learning