Tejas Shah

Tejas Shah

Achievements, Awards, Rewards, Recognition

üExcellence Award @ Infosys

üMVP Award @ Infosys

üLeadership Award @ Infosys

üVarious Spot awards,KM awards,event awards & participation awards

üPRIMA* award nomination @ Infosys

üBand A,Top 5%,CRR1* @ Infosys for last continuous 6 years

üFirst manager in client portfolio to have CMMi5® project rating

üBest ELF/CSAT* of 6.5 and 6.75 on scale of 7

üVery high & way above average scores on 360ofeedback*

ü40%+ productivity improvement YOY* @ Infosys over past 3 years

üProcess improvements with ideation & delivery of imp mission critical tools

üRelease manager for 14+ successful program critical process products

üTopper in 12th for PCM* in community

üRA for Masters (5% of members got it)


With varied responsibilities played of higher role and very high exposure in working with very senior leadership, references from senior members can be provided on request


Deliver superior program, project, and group leadership using an excellent combination of proven management success, leadership in technology, and broad industry experience so as to promote accelerating and transformational change and deliver world class solutions to real world challenges

Skill Set

Domain:Testing & Test Management*, Product Management*, Network Management*

OS                    :Client OS* (XP/Vista) as user, Server OS*(NT4,W2K,WS03,LH) as User/administrator, LINUX

Databases:SQL 7.0/00/05*, MS-Access’ 97/00/02, Oracle

Packages:MS Office suite*, various Microsoft/development IDEs

Admin Roles:Setting up and maintenance of Windows servers*, Network Protocols* and configuration of

                            Network Elements* (DHCP,DNS,DC,TS,VPN,QoS,RAS, WINS,Proxy, etc)

Languages:C/C++, ASP, ASP.Net*, JavaScript, Scripting Languages*, XML, Mark-up languages

* Indicates high level of proficiency and skills


Note: *CRR – Cumulative relative ranking of your performance on various defined metrics against your peers in your role.*360o Feedback –One of the process which enables individual managers to obtain multi-source, structured feedback.*PCM – Aggregate scores in the subject of Physics, Chemistry and Maths which is considered for admissions in best of engineering colleges.*PRIMA- These are most prestigious set of awards for individual and teams surpassing expectations.*ELF- Engagement level feedback taken from customer on work and deliverables.*CSAT- Customer satisfaction survey.*CTY-Catch them young initiative to get school students on campus


Accomplished professional with broad qualitative industry experience of 7+ years (presently Project Manager @ Infosys) backed with strong educational background of B.E, M.S from most reputed institutions. Led cross functional multivariate critical roles in leading organizations like Infosys, Ericsson, Caltrans, Netmagic and have track record of proven multitasking ability to deliver complex assignments and projects with best of quality and timelines

rExtensive experience in managing enterprise IT & Product life cycle through all phases

rIn-depth knowledge and experience in cost management, time management, risk management, stakeholder management, budget management, integration management, etc

rSolid skills in initiative management and management of ad-hoc teams

rStrong technical background in systems architecture, database design, and network administration

rSolid skills in writing proposals, biding projects, and winning contracts

rProven ability to deliver high quality IT products and services on schedule to specifications and under budget

rExcellent interpersonal skills in communications, client relations, and negotiation

Work History

Work History

Other Projects / Work Assignments

nSimulation of a Robotic hand – B.E. Final year project (May 2000)

nComputer sales associate (On Campus Job) – USC Computer store, Los Angeles. USA (Sep 2000)

nIntrusion detection system – Masters Project (Jan 2002)

nNetwork Planning, Design, Deployment & setup of 25 internetworked computers for a Computer Network Gaming Parlour – Gamespace, Mumbai. India (Oct 2002)

Jun 2003 - Present

Project Manager

Infosys Technologies Ltd.

Project was to support Microsoft in making rock solid releases of Service Packs, Critical updates released to the whole world, timely bug fixes and verifications, automations and code coverage overhaul.

Involved in a lot of challenging activities and below are the listings of few roles/responsibilities during my tenure:

Project / Programme Management as Project Manager:

nEffective Monitoring & Tracking of Task, Change, Scope, Quality, Progress, Productivity, CSAT, Risk, Cost, etc

nTeam & Stakeholder management (expectations, aspirations, motivation, communication, etc)

nInfrastructure (Lab, Desktop) management with streamlined and defined process for tracking inventory and resources


üELF* of 6.5 & 6.75/7, which is the best and better than ELF of teams working on similar projects

ü“Best Team in Delivery” award received from client for the excellent work done

ü100% Schedule adherence. Zero defect delivery. 100% SLA compliance (Very stringent SLA’s set with client)

üProductivity improvement by innovative ways and strong automations, tools adoption and migration

ü60+% head count saving for the client thereby passing over a YOY benefit of 60% reduced team size (for FY09)

ü27.19 PAT much higher than the unit PAT of 18 (for fy09)

üInnovative solutions designed for E2E which resulted in 30% manual effort reduction. This design was appreciated by the client program management and implemented for all other teams

üGroomed, nurtured and more informed team having clear goals, adequate freedom and transparency - empowering them to perform and differentiate from others. Various team and individual awards

Training Manager:

Responsible for designing, planning, and implementing new joinee training programs, both in classroom and on-the-job hands-on, custom tailored to specific program needs

nConduct and supervise training and development programs for employees. Managed the complete induction right from signing of imp doc to seating them to training them to make them ready for project related work

nInitiated and Developed new training plans/processes for effective and better handling of activities

nDeveloped a complete Training Portal to cater to needs of both training admins as well as trainees

nDeveloped, documented & managed important project related training documents

Process Automation Consultant & Solutions Development Lead:

Due to complex project requirements of test, quality, information and IP management, proactive & predictable processes had to be crafted for delivery excellence. The large team size coupled with OSDC setup and aggressive client requirements, need was seen to invest into creation of custom processes and automating them


üDeveloped 14 mission critical tools/applications like Taskman, Issue Tracker, Effort Tracker, Budget Tracker, etc

üCreated development opportunities for team members and give them a platform to multitask along with their regular test deliverables thus providing work content diversity

üReduced review effort by 7% and improved review efficiency by means of custom automated web reports

üResponsible for End-to-End delivery & maintenance of the application (Requirements gathering, Designing, approval of design, coding, testing, deploying & Maintaining)

Event Management/Marketing/Initiatives/Additional Activities:

nAnchor for the events/parties/functions. Organized 7 project parties for a team size of 150+

nCoordinated a Fashion Show, Road show, and various project and unit events

nElected ‘Voice of Development Centre’ by divisional head to represent concerns and interests of employees

nPart of Foundation Group & various social drives (like blood donation, blind school, fund collection for needy etc)

nOrganized and participated in talent hunt, sabbatical, campus connects, CTY* etc at organization level

nPart of unit marketing team to build the brand. Contributed towards marketing collaterals, logos, banners etc

nAnchor for various reviews (milestone/monthly/quarterly/BRiTe etc) and cross functional consultant in similar projects

Jan 2003 - Jun 2003

Network Engineer

Netmagic Solutions

Netmagic is a leading Internet Data Center specialized in managing high uptimes on systems and infrastructure meeting the requirements of mission critical applications in areas of online trading, online auctions, and business ASPs, Portals, Insurance, Telecom, Education, and Media etc. Responsibilities as a Network Engineer @ Netmagic:

nManage operations of a datacenter. Perform Remote Network and Systems Monitoring and Management

nSetting up and maintaining network elements like switches, routers, IWF, Hubs. Manage Web Hosting and Collocation Solutions (mail, web, VPN, DHCP, DC, DNS etc)

Jan 2002 - May 2002

Network Engineer


Assistance to the senior Transportation Engineers to learn and perform engineering/computer/network related tasks.

Responsible for maintaining the network & systems and assisting staff with system & network related problems. Also provided help to coordinate and maintain the database for potential problems

May 2001 - Aug 2001

Network Test Engineer


Performing core configuration and operational testing routines on Multi-Access Concentrators deployed for network service providers. Testing was done using the call simulator which simulates a service capability server which helps testing without the need for any network specific hardware for call generation

Responsibilities @ Ericsson as a Network/Test Engineer were that of performing tests on complex physical network setups, Maintaining Software Library and Tools & Editing/maintaining Engineering Documents


Aug 2000 - May 2002


University of Southern California
Jun 1996 - Mar 2000


Vivekanand Education Societys Institute of Technology



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