Leading all migration projects with customers by providing project plans, including product documentation along with network requirements and device questionnaires needed to successfully complete the project.
Developing implementation processes for deploying Juniper and Cisco IPS devices into our corporate environment
Deploying IPS and FW devices for the following vendors: ISS, Cisco, Palo Alto, McAfee, and Juniper
Certifying new products for deployment in our company by collaborating with our Engineering, Architecture and Support Center teams.
Leading firewall migration projects, pre-staging of equipment, and rule validation with customers
Scheduling and moderating conference calls with customers to determine project status, roadblocks, and next steps by IBM and the customer to meet project deadlines
Creating internal webpages detailing how to deploy and troubleshoot various products across our portfolio.
Mentoring other engineers by serving as an escalation point for projects they are engaged in and providing lessons learned to the team as needed
Deployed Netscreen Firewalls using NSM release 2010.2
Deployed Branch SRX devices with some policy conversions from Cisco, ISS.
Provided Level 2 support for Netscreen Firewalls on the following products: NS5, NS5XP, NS5XT, NS5GT, NS5GT-WLAN, NS5GT-ADSL, NS10, NS25, NS50, NS100, NS204, NS208, and NS Remote VPN/Security client.
Configured Interop VPNs to the following vendors: Checkpoint, Cisco, Watchguard, Microsoft (L2TP, L2TP over IPSEC, IPSEC, IPSEC using certificates)
Performed set up on Dual Untrust failover, NSRP A/P, NSRP Lite, Dial Backup, Transparent Mode, Route Mode, NAT mode, and NSR client using IPSEC or Certificates.
Performed functions with ScreenOS versions 2.X.X through 5.3.0r3
Strong understanding of DNS, HTTP/HTTPS, ARP, UDP, SMTP, Radius and SSL Technology
Provided Configuration / Troubleshooting OSPF,BGP, and RIP protocols across
Collaborated directly with Juniper Tier 3 support over a 6 month period on enhancing the Juniper knowledgebase and submitting KB articles to help troubleshoot and implement network solutions.
Provided Level 2 support on IBM ATM switches, IBM / 3COM Switches, and Level 1 router support
Created and provided training documents and overviews on ATM support to team members
Performed root cause analysis on event and error logs
Reviewed ATM traces and provided configuration assistance to customers
Successfully managed the installation of a customized production scheduling package used for knitting. This involved gathering requirements, leading meetings with the vendor to ensure requirements were met, in-depth testing, and deploying new functionality.