Travis Roberts

Work History

Work History

Jun 2007 - Present

Integration Engineer

  • Leading all migration projects with customers by providing project plans, including product documentation along with network requirements and device questionnaires needed to successfully complete the project.

  • Developing implementation processes for deploying Juniper and Cisco IPS devices into our corporate environment

  • Deploying IPS and FW devices for the following vendors:  ISS, Cisco, Palo Alto, McAfee, and Juniper

  • Certifying new products for deployment in our company by collaborating with our Engineering, Architecture and Support Center teams.

  • Leading firewall migration projects, pre-staging of equipment, and rule validation with customers

  • Scheduling and moderating conference calls with customers to determine project status, roadblocks, and next steps by IBM and the customer to meet project deadlines

  • Creating internal webpages detailing how to deploy and troubleshoot various products across our portfolio.

  • Mentoring other engineers by serving as an escalation point for projects they are engaged in and providing lessons learned to the team as needed

  • Deployed Netscreen Firewalls using NSM release 2010.2

  • Deployed Branch SRX devices with some policy conversions from Cisco, ISS.

  • Saved company 200K in SLA penalties for after hour support on an advanced Juniper SRX configuration for one of our bigger customers
Jan 2000 - Jun 2007

Level 2 Security Engineer

  • Provided Level 2 support for Netscreen Firewalls on the following products: NS5, NS5XP, NS5XT, NS5GT, NS5GT-WLAN, NS5GT-ADSL, NS10, NS25, NS50, NS100, NS204, NS208, and NS Remote VPN/Security client.

  • Configured Interop VPNs to the following vendors: Checkpoint, Cisco, Watchguard, Microsoft (L2TP, L2TP over IPSEC, IPSEC, IPSEC using certificates)

  • Performed set up on Dual Untrust failover, NSRP A/P, NSRP Lite, Dial Backup, Transparent Mode, Route Mode, NAT mode, and NSR client using IPSEC or Certificates.

  • Performed functions with ScreenOS versions 2.X.X through 5.3.0r3

  • Strong understanding of DNS, HTTP/HTTPS, ARP, UDP, SMTP, Radius and SSL Technology

  • Provided Configuration / Troubleshooting OSPF,BGP, and RIP protocols across

  • Worked rotating shifts as needed to support the needs of the business
  • Collaborated directly with Juniper Tier 3 support over a 6 month period on enhancing the Juniper knowledgebase and submitting KB articles to help troubleshoot and implement network solutions.

Jan 1999 - Jan 2000

Level 2 ATM Support

  • Provided Level 2 support on IBM ATM switches, IBM / 3COM Switches, and Level 1 router support

  • Created and provided training documents and overviews on ATM support to team members

  • Performed root cause analysis on event and error logs

  • Reviewed ATM traces and provided configuration assistance to customers

  • Published new code revisions and release notes on corporate website
May 1998 - Dec 1998

Project Manager

Burlington Industries
  • Successfully managed the installation of a customized production scheduling package used for knitting. This involved gathering requirements, leading meetings with the vendor to ensure requirements were met, in-depth testing, and deploying new functionality.


Aug 1997 - Dec 1998

Bachelor of Science

NC A&T University
Aug 1989 - Dec 1994

Bachelor of Science

NC State University




Juniper Networks




Juniper Networks


Juniper Networks