Summary

An unending passion for the healthcare process and 20-years experience in building exceptional teams help me remain a leader in the health systems information technology field.

 

  • I help organizations use technology to improve quality and efficiency to better engage clients and improve overall care coordination.
  • I bring together companies and organizations in the healthcare market that need solutions for their service delivery problems. 

 

Continuing education is mandatory to stay up to date on the ever-evolving healthcare market. I meet with leaders on a daily basis to better understand their delivery processes, and payment structures to figure out how technology can orchestrate better client experiences.

Work History

Work History
Aug 2014 - Present

Vice President of National Sales and Marketing

Streamline Healthcare Solutions, LLC

• Created and successfully implemented application license structure.

• Developed and implemented top-down marketing strategy for Streamline’s U.S. market.

• Developed and implemented sales pipeline management process.

• As of Oct 15, I've increased total sales commitments in 2015 by 56%.



Oct 2013 - Jul 2014

Vice President Client Development, Mid-America Region

Netsmart Technologies

• Achieved 110% of quota for 2013 - highest percentage within the company.

Oct 2011 - Oct 2013

Client Development Director

Netsmart Technologies

• Director of new sales activities with a team of six, covering twelve states.

• Achieved 100% of quota for 2012.

Jun 2010 - Dec 2011

National Director of Business Development

Sequest Technologies (acquired by Netsmart Oct 2011)

Achieved 122% of quota for 2011

• Envisioned and implemented client development and analysis process, focusing on building client trust through solving problems.

• Increased total sale commitments by 57% in first twelve months.

• Increased year over year total sales commitments by 93% for 2011.

• Incorporated Sequest sales team into new organization.

Jan 2007 - Jun 2010

Regional Sales Manager

Netsmart Technologies

• Achieved 116% of quota for 2008.
• Responsible for Midwest region, including specific “at risk” client partners nationally.
• Managed 12 large strategic accounts across the country.

Jan 2003 - Jan 2007

Senior Systems Analyst and Design Specialist

Netsmart Technologies

• Completed on-site service delivery analysis, demonstrations, and return-on-investment studies for clients ranging from small clinics, to state mental health systems.

• Completed/managed online, as well as on-site product demonstrations, and responded to requests for proposals.

• Developed functional specification documentation, product gap analyses, and presented at industry seminars.

Lead Systems Consultant for software CCHIT 2006 ambulatory care certification process.

Mar 2001 - Jan 2003

Manager, Consulting Services

The Echo Group

• Envisioned and developed process reengineering, and healthcare business consulting unit.

• Developed consultative sales strategy increasing the quality and quantity of information presented and gathered on potential customers.

Feb 2000 - Feb 2001

Product Manager

The Echo Group

• Responsible for market analysis focusing on governmental regulations and best practices for clinical documentation, utilization review, and Medicaid/Medicare reporting requirements.

• Product management leader for two versions of the ShareCare application.

Feb 1999 - Feb 2000

Process Consultant

A.T. Hudson

• Identified opportunities to improve bottom-line performance through workflow analysis by analyzing employees’ ability to plan, assign, monitor, and follow-up on work activities.

• Provided process improvement recommendations for inpatient hospitals, multi-specialty outpatient facilities and county systems.

Sep 1994 - Feb 1999

Senior Program Manager

Rainbow Rehabilitation Centers

• Managed logistical coordination of rehabilitation services for multi-independence level, thirty-bed facility.

• Directly supervised/hired/trained management team of three, and a direct-care staff of 35.

• Led multidisciplinary therapy team, coordinated development, and monitoring of plans of care integration.

• Contractual employee during graduate school assigned to a number of projects that included managing facility preparation for State Social Services, The Commission for the Accreditation of Rehabilitation Facilities (CARF) licensure, and clinical record documentation process improvement.

Education

Education
1997 - 1998

Master of Health Administration, Acute Care Administration

Ohio University

Administrative Internship: The University of Michigan Medical Center – Ann Arbor, MI.

Assessed MCARE (HMO) physicians’ knowledge of the hand therapy clinic and their utilization of these services. I also conducted an evaluation of the discharge planning process, providing recommendations to lower costs and increase patient satisfaction.

1988 - 1991

BS, Psychology, Minor in Communications

Eastern Michigan University

In addition to a successful sales career: 

State and County Projects

Minnesota Health and Human Services – Technical Gap Analysis

Texas Department of Health Services – Technical Gap Analysis

State of Indiana Family and Social Services – Technical Gap Analysis

State of Connecticut – Technical Gap Analysis

Hawaii Department of Health and Human Services – Technical Gap Analysis

State of North Carolina Department of Health and Human Services – Systems Review

Detroit Department of Public Health – Service Delivery Analysis

University of Medicine and Dentistry of New Jersey – Technical Gap Analysis

Santa Barbara County – Technical Gap Analysis

Yolo County – Implementation Analysis

Muskegon County Mental Health – Service Delivery Analysis

Private Not-for-Profit Projects

CRC Health Corporation – Functional Gap Analysis

Beth Israel Hospital Methadone Treatment Program – Technical Gap Analysis

Northern Michigan Substance Abuse Services Inc. – Return on Investment Study

Butler Hospital – Functional Gap Analysis

Mather Hospital – Return on Investment Study

South Oaks Hospital – Return on Investment Study

Richland Newhope – Service Delivery Analysis

Project Rehab – Service Delivery Analysis

Richland Newhope – Service Delivery Analysis

Gateway Community Health – Return on Investment Study

Saint Vincent’s Hospital – Functional Gap Analysis

Sweetser Behavioral Health – Return on Investment Study

Special Projects

CCHIT Certification – Project Lead / Lead Demonstrator

SATIS / Betty Ford – Application Analysis / Market evaluation