·Accountable for retention/membership growth and increased profitability of existing National Account business.
·Directed strategic, customer specific initiatives, which delivered value added services through the execution of client specific partnership plans.
·Developed and monitored client financial performance including renewal planning, negotiation, profitability levels and utilization analysis.
·Established and maintained strong relationships with customers and consultants; ensure senior management has customer specific high level/board level decision-making contacts.
·Demonstrated marketing and technical expertise through client, broker and consultant meetings. Accounts range in size from 3,000 to 50,000 members.
·Awarded the 2006 Most Valuable National Accounts Manager.