Summary

18 years of account management/sales experience.Currently looking to move more into a sales role with upper management opportunities.

Work History

Work History
Mar 2009 - Present

National Account Manager

Luxottica (EyeMed)
    • Responsible for the management of external brokerage firms sales and retention of EyeMed Vision Plans.
    • Increased sales with one broker from 280,000 members to 360,000 members in one year.
    • Cultivating brokerage firm relationships to increase sales, product knowledge and understanding of sales/implementation/renewal processes.
    • Vision product expert for agents/brokers assisting in sales presentations.
Nov 2007 - Feb 2009

Health Plan Director

Blue Cross Blue Shield of North Carolina
  • Accountable for the development, implementation and management of our online healthcare reporting and data analysis tool with several national health plans.
  • Responsible for cross-selling and exceeding growth/retention targets and customer satisfaction levels.
  • Created collaborative partnerships with sales departments to develop a comprehensive growth strategy for assigned book of business that is aligned with customer’s objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth.
  • Developed and executed proactive service strategy by collaborating with internal partners (e.g., Underwriting, Proposal, Implementation Service Organization, Plan Sponsor Services) to meet customer service expectations and support profitable revenue growth.
Dec 1996 - Nov 2007

National Account Manager

Blue Cross Blue Shield of Florida

·Accountable for retention/membership growth and increased profitability of existing National Account business.

·Directed strategic, customer specific initiatives, which delivered value added services through the execution of client specific partnership plans.

·Developed and monitored client financial performance including renewal planning, negotiation, profitability levels and utilization analysis.

·Established and maintained strong relationships with customers and consultants; ensure senior management has customer specific high level/board level decision-making contacts.

·Demonstrated marketing and technical expertise through client, broker and consultant meetings. Accounts range in size from 3,000 to 50,000 members.

·Awarded the 2006 Most Valuable National Accounts Manager.

Education

Education
1984 - 1986

BS

1982 - 1984

AA

Southeastern Iowa Community College
1980 - 1982

Le Mars Community High School