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Summary

Working at Wessex Water has broadened my general understanding of drainage and waste disposal, water and sewerage treatment, Wessex water asset maintenance, trade effluent matters and any related environmental issues affecting the water and drainage industry. I have also dealt significantly with other departments and companies associated with the business and have since developed great personal and professional relationships both internally and externally. I want a role that not only challenges me as an individual but combines the prerequisite for customer satisfaction with the need to make the business and department grow.

Work History

JAN 2017Present

CAPACITY / PLANNING                       

WESSEX WATER SERVICES LIMITED

ASSISTANT ENGINEER

Provided planning assistance to abate flood prone area in northern PA. Required investigations for potential flood control dams, dikes, and non-structural measures.

  • Provided hydrologic and hydraulic analysis assistance to investigate best option to rehabilitate an aging flood control dam within a detailed watershed plan. Final solution involved raising the dam and lining auxiliary spillway with Roller Compacted Concrete.
  • Performed a dam rehabilitation assessment on 8 flood control dams across PA in an effort to gain a more comprehensive engineer's evaluation or risk with each dam and ultimately provide a comparative ranking of which dams to proceed with further analysis of.
  • Served as the agency Contracting Officer's Technical Representative for multiple contracts involving floodwater dam rehabilitation projects. This included 7 dam rehabilitation assessments and 3 dam rehabilitation plans.
  • Represented agency interests in providing assistance to PADEP in their creation of new Stormwater Management Guidelines. Largely involved use of "bioretention" practices. Ran rigorous tests of proposed guidelines using agency hydrology tools to evaluate other hydrologic impacts resulting from use of these measures.
  • Developed an alternate Time of Concentration analysis routine that yields 4 different choices for shallow concentrated flow as compared to the standard "unpaved" selection. This method was accepted for use nationwide and published in the National Engineering Handbook.
  • Evaluated the anticipated impacts to results of rainfall-runoff predictive analysis resulting from the newly adopted NOAA Atlas 14 rainfall data (both rainfall amounts and design distributions) as compared to the former method using TP-40 and the NRCS Type II Distribution. This led to my professional recommendations for adoption by the agency across the state of PA.
  • Provided hydrologic and hydraulic engineers' tools training to agency and consulting engineers on a routine basis annually.
  • Managed all aspects of projects related to floodplain and watershed modeling, surface-water/ground-water interactions, drought analyses, and instream flow requirements for anadromous fish.
  • Coordinated, performed, and supervised data collection activities and data analyses pertaining to water resources project work.
  • Performed hydrologic and hydraulic modeling activities.
  • Used GIS tools to aid in project work.
  • Completed technical reports related to water resources projects.

Directly responsible for the continuous improvement and upgrades of 

Acted as Mechanical Engineering Lead on machinery upgrades and technical projects.

Maintained technical support and compliance with other departments and engineering staff.

I was responsible for handling enquiries, complaints and emails concerning  defective/returned products in order to provide a consolidated response to customers and clients. This  role helped me expand my communication (both written and verbal), listening and questioning skills as they were very critical for the job. Being open minded, working well under pressure  and prioritising my workload were also qualities that advanced from working for Mothercare.

JULY 2015JAN 2017

PROPERTY SEARCHES COORDINATOR

WESSEX WATER SERVICES LIMITED

PROPERTY SEARCHES COORDINATOR

The main duties of my role is to assist in administering drainage and water searches/reports, ordering additional conveyancing reports within tight and agreed time scales and also ensuring the smooth running of the department. The role requires the provision of information and services to the whole business, supporting companywide functions and also providing call off assistance to our clients in conveyancing and asset related matters.

This means that having an awareness that the water and drainage report is a legal document and as such requires complete accuracy and mindfulness of the financial implications if the incorrect data is provided  was a critical part of my role.

MAY 2013JULY 2015

CSU

WESSEX WATER SERVICES LIMITED

CUSTOMER SERVICES ADVISER

I started the role initially as a part time student at university. As the first point of communication for both internal and external Wessex water customers; I dealt with issues and enquiries concerning sewerage, water distribution and complaints. As well as managing crew dairies, I developed a thorough understanding & awareness of Wessex Water policies and procedures for both sewerage and supply operations.

 CUSTOMER CARE TEAM

Working for the care team was a fun yet rewarding part of my weekly role at Wessex Water. The team as a whole promote the Wessex Water customer promise by ensuring that we keep customers informed with any updates for jobs, bursts and emergency works that can affect customers as well as ensuring that all our customers are satisfied at the end of any attendance. We also guarantee that we achieve a high satisfaction threshold on surveys we conduct and this is reflected on the OFWAT service incentive mechanism were Wessex Water always score very highly.

OCT 2013JUN 2014

Mail Plus Technical Support

Daily Mail and General Trust

Acting as first point of contact for Mail Plus tablet and phone app, I was responsible for managing and  resolving hardware, software and end user problems resulting in enhanced problem resolution skills and quality assurance procedures.

NOV 2012OCT 2013

Get Into Teaching Advisor

 Department for Education

My duties included but not limited to answering any enquiries (calls and emails) about getting into teaching, the types of funding available and entry requirements for the extensive list of subjects available. My team were also responsible for arranging classroom experience for enquirers, arranging bursary eligibility and I was also given added responsibility of training new employees. I was also PCI acquiescent trained in order to handle personal and sensitive information.

REFERENCES

REFERENCES AVAILABLE ON REQUEST